Clinical Services Administration Officer

8 months ago

West Melbourne, Australia Australian Red Cross Lifeblood Full time

Help save lives

Permanent full-time role

Hybrid work model; WFH and from one of our national processing centres

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

As a Clinical Services Administration Officer you will provide administration support to medical and scientific staff within the Pathology and Clinical Governance division. Your daily tasks will include performing basic NBMS functions and escalating issues to relevant medical staff as required, preparing documentation such as donor correspondence, memos, reports, policies and procedures, and recording and distributing minutes of meetings in a timely manner while keeping internal and external stakeholders at the forefront when offering exceptional customer service.

**Sound interesting? Here’s what we’re looking for**:
Demonstrated experience in working within a team to provide effective office administration support including in area/s of specific procedural requirements

Demonstrated attention to detail and accuracy in the production of documents and maintenance of statistics

Demonstrated understanding and experience in maintaining confidentiality and discretion at all times

Demonstrated ability to take direction and flexibly manage demands when working across different areas within the team

Demonstrated experience in meeting or exceeding work unit key performance indicators such as compliance with office procedures; completion of work within specified timelines; maintenance and updating of comprehensive databases; timely completion of all assigned duties including filing and scanning; production of letters; coordinating and completing meeting agendas and minutes; telephone reception; and mandatory training

Demonstrated experience in adapting to changes in administrative procedures and systems

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require reasonable adjustments during the recruitment process, please reach out to us.

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