Booking Officer

4 weeks ago

Brisbane, Australia Queensland Health Full time

About the role
- To provide an efficient and effective administrative support service that demonstrates a high level of customer service through understanding, empathy, patience and a positive attitude.
- To provide accurate and timely information and assistance to clients and staff within the Health Service District and external agencies. Provide an effective reception service.
- The position is required to make administrative decisions relating to the interpretation of Department policies and procedures.
- The position is responsible and accountable for assisting with the management of waiting lists in accordance with Queensland Health

About you
- Greet patients and/or their relatives professionally and courteously on arrival or by other forms of communications to the Department and ensure clinical questions are referred to the appropriate clinical area/Clinician or Supervisor in a timely manner.
- Demonstrated ability to remain calm and show empathy, understanding and patience as the first point of service ensuring that patient care is the priority and focus.
- Confidently communicates with all levels of staff and clients, understanding and anticipating needs, including undertaking investigations to find and implement solutions to meet those needs whilst demonstrating a positive service focus.
- Proactively plans, organises, and manages own time effectively to produce results within set timeframes, while remaining flexible and open to change. Demonstrates an understanding of their own workload and the team's work and actions impacting internal stakeholders and shares relevant information.
- Demonstrate initiative and flexibility to improve administrative systems as part of continuous improvement.
- Advanced skills in the use of information technology to facilitate the identification of errors and ensure a high level of data quality. Systems include Enterprise Scheduling Management (ESM), Integrated Electronic Medical Record (ieMR), Hospital Based Corporate Information System (HBCIS), MediRecords, Microsoft Suite and Viewer.

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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