Credit Collections Team Leader
7 days ago
Eastern Suburbs location - hybrid working arrangements
- Leading a team of 6 staff for a National organisation.
- Excellent salary package, on site gym, discounts on products, ample car parking.
This highly recognised and respected organisation is seeking a passionate and experienced Credit Collections Team Leader to work in their Eastern Suburbs located head office.
This is a hands on role which will see you managing and developing a team of 6 staff. Your responsibilities to the team will be to ensure that all escalated issues are resolved accordingly, to ensure your team members accounts are reviewed and actions followed up consistently. There must be an awareness of cash flow implications with regular reporting of reconciliations and status movement of customers within the team.
Specific Responsibilities will include;
- Provide weekly updates to management
- Provide analysis and recommend best course of action relating to the debtor portfolio
- Build on current reporting and work on providing a concise summary to senior management
- Oversee processes used within the team and discuss change where necessary
- Manage team and workload to ensure gaps are filled and customer services are not disrupted
- Ensure monthly reconciliations of major accounts are completed and signed off for each customer
- Assist team members as required with emphasis on upskilling their abilities and knowledge
- Document procedures for all major customers
- Perform adhoc tasks as requested by manager
This is a key leadership role and therefore to be successful you will have proven working experience in a similar role with at least 5 years' experience in credit collections in general and have a passion for leading and mentoring staff. You will be highly organised, lead by example and have excellent Excel, reporting and analysis experience.
25009_167746863631897
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