Switchboard Operator

**About the Role**
Grampians Health Ballarat, currently has an opportunity for highly motivated individuals to join our team in the Switchboard/Enquiries team. The role requires applicants with excellent customer service skills, ability to work under pressure, flexibility, initiative and willingness to learn. High level communication and interpersonal skills and the ability to work well within a team are paramount. Well-developed computer and time management skills are essential. Successful applicants will work across Switchboard and Enquiries roles and multiple shifts.

**Key Responsibilities**
- Process incoming, outgoing and internal telephone calls to the Grampians Health switchboard
- Manage the public announcement of emergency codes per notifications and assist incident manager with communication
- Respond to in person enquiries from patients, visitors and staff at the main enquiries desk.

**Culture & Benefits**
At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to discounted health club membership
- Staff rewards and recognition programs

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Ballarat Region**
Ballarat is the largest centre in Western Victoria and the states fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes.

**How to apply**
Click **APPLY** or if you wish to discuss the role prior to applying, contact John Bourke, Manager -Patient Services, on 0419 548 635 for a confidential discussion.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.
- Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people._

**Selection Criteria**
- Essential : Have you received three doses of a COVID19 vaccine? If no, please provide further detail regarding doses received, booking dates and/or other relevant information.
- Essential : Tell me what each of the following values mean to you and how you demonstrate each value at work? Collaboration, Accountability, Innovation, Respect and Compassion.