Program Assistant

7 months ago

Ballarat, Australia Ballarat Health Services Full time

**Allied Health Program Assistant (Reception and Administration role)**
**Permanent Part Time**
**64 hours per fortnight (4 days a week)**
**$29.57 per hour**

**About the Role**
Grampians Health Ballarat is seeking an Allied Health Program Assistant to join our team in a permanent part time capacity, 4 days a week.

As a Program Assistant with us you have opportunity to support community members along their allied healthcare journey by providing first class customer service for our clientele and dedicated administration support to our clinical teams. You will be part of a small friendly team of “PA’s”, working collaboratively to achieve our goals.

The role offers variety, including “front of house” reception duties for our allied health programs at the Ballarat Base Hospital and Queen Elizabeth Centre (QEC), operation of the QEC switchboard, as well as work behind the scenes supporting departments with waitlist management, data entry, and other day-to-day tasks.

**Skills and experience**

A program assistant who joins our team will:

- be an excellent communicator, committed to providing customer service at the highest standard. This includes the ability to identify and solve problems constructively, listen, and relay information.
- thrive in a fast-paced work environment, have good judgement, and be able to adapt with competing demands.

Previous experience in administration or customer service in a health environment will also be highly regarded.

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**
At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays

Access to discounted health club membership

Staff rewards and recognition programs

**How to apply**
Click **APPLY** or contact Samantha Canny, Co-Ordinator, Allied Health Program Assistants on 03 5320 3700 for a confidential discussion.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people.

**Selection Criteria**
- Essential : Please outline your previous administration and customer service experience, and how you believe it sets you up for success in the role
- Essential : Describe your understanding of privacy and confidentiality principles, including examples of how you have applied them in the workplace if possible
- Essential : Please describe an example of your work that illustrates your organisational skills and your ability to prioritise and work independently / with mínimal supervision
- Essential : Please provide an example that illustrates your excellent communication and interpersonal skills, and your ability to develop and maintain relationships with members of the general public or stakeholders external to an organisation you've worked for.
- Desirable : Do you have a certificate in business administration or similar qualification please detail?
- Essential : Have you received three doses of a COVID19 vaccine? If no, please provide further detail regarding doses received, booking dates and/or other relevant information.
- Essential : Tell me what each of the following values mean to you and how you demonstrate each value at work? Collaboration, Accountability, Innovation, Respect and Compassion.

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