Manager Service Trades Unit

2 weeks ago


Brisbane, Australia Queensland Building and Construction Commission Full time

Key Outcomes and Accountabilities

**The aim of this role is to**:

- Manage the delivery of the Service Trades Unit throughout QBCC's network of service centres across QLD. This will include:

- Overseeing the management of resources and operations of the Service Trades Unit.
- Monitoring, reviewing, and reporting on sub-program performance.
- Responding to complaints, and where necessary, reviewing Senior Plumbing Inspector's, Fire Services Inspectors, and Mechanical Services inspectors recommendations and decisions.
- Developing and administering the units operational plan and budget; and
- Implementing responses to significant issues.
- Provide technical assistance and technical guidance for complex and/or sensitive compliance cases.
- Ensure QBCC staff are provided with appropriate direction, guidance, training, and assistance on technical compliance matters.
- Contribute to the ongoing development of and cultivate industry support for QBCC's technical strategies and policies. This will include:

- Liaising with key external stakeholders to promote industry's understanding of significant technical issues; and
- Providing technical expert advice to the Director and Senior Leadership Team on relevant issues including preparing briefing notes and Board submissions.
- Develop, implement, review and monitor policies/procedures to support the QBCC's compliance agenda.
- Provide exceptional customer service to all staff of the Commission and external customers.
- Represent the QBCC at meetings, conferences, forums, and committee's in relation to technical matters and the Service Trade unit's activities.

*
- Demonstrate effective working relationships in managing resources and leading individuals and teams.
- Demonstrate ability to revise and develop legislation and policy in the Building Industry as well as apply, interpret, and provide technical advice.
- Proven ability in case management and investigative skills including problem solving, decision-making, planning, organising, and report writing.
- Develop strategies for dealing with change to deliver quality customer service and achieve outcomes.
- Hold qualifications to be eligible or currently hold an Open Builder License from QBCC in Queensland and possess a current driver's licence (C Class). Highly Desirable
- Hold tertiary qualifications in building, certification or construction management and requisite experience in Building Certification functions and project management. Highly Desirable
- Hold engineering qualifications relevant to service trades and experience in service trade design, coordination and installation. Highly Desirable

How to apply


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