Overnight Customer Care Representative

3 weeks ago

Homebush, Australia Animal Referral Hospital Full time

Company Description

The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.

**Job Description**:
An exciting opportunity for an experienced Customer Care Representative to join our ARH Homebush team on a full-time basis for overnights
- Are you a night owl?
- Are you a superstar Customer Care professional?
- Do you love working with people and animals?

Calling all night owl Customer Care Superstars with a passion for animals
Maybe you are a vet nurse looking for a change of pace or come from a human medical reception role and are looking for something a bit different?

**About your new role**

Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Team leaders the duties include:

- Handling high volumes of inbound calls.
- Liaising with referring vets.
- Welcoming clients and their pets to the hospital.
- Booking and managing appointments.
- Invoicing and taking payments - including cash and EFTPOS.
- Processing payments on Vetpay and Medipay finance platforms.
- Data entry and requesting documents from referring vets and clients.

**About You**
- You will be part of team that is the key interface between our clients, their pets, and with hospital staff.
- A solid professional background in customer service (min 2 years is essential).
- Have experience in reception or high-volume call centre environment.
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations.
- Well-developed computer skills with accurate data entry.
- Experience with RxWorks is highly desirable but not essential
- Experience with appointment entries, invoicing, and taking payments.
- Willingness to go above and beyond during busy times.
- You can think outside the box Have great multi-tasking, time management and problem solving skills to achieve best possible results.
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team

**We Offer**

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:

- Advanced roster to support a work and home-life balance
- 2 weeks full-time training
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts

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