Business Process Lead

2 days ago

Melbourne, Australia FNZ Full time

Role Description:
The Business Process Lead is a key role within the Implementation team to enable the successful operationalization of projects into the Customer Experience team. The Business Process Lead works with stakeholders to identify deliverables and takes ownership to ensure business processes and procedures are in place and teams trained in readiness for a smooth transition into the Customer Experience team.

Team Responsibilities:
The client experience team provide omnichannel communication support, effective case management and administrative processing to meet agreed Service Level Agreements (SLA) for our clients. We are the first point of contact and trusted to provide accurate information about our propositions and resolve issues that arise, which sometimes means escalating to the appropriate team.

The client experience team provide factual information to assist clients in making informed decisions and support administrative processing to ensure service objectives are met.

Specific Role Responsibilities:
- Ensures that there is a business perspective on how any new technical capabilities will be integrated into the business- Review new or re-engineered processes end to end including gap analysis, process improvement, design, documentation, operational readiness and implementation.- Ensure process changes are firmly embedded and understood by the business which includes procedure and training documentation- Develop and design testing scenarios and test plans that can be leveraged for existing and future projects, this includes ensuring that tests reflect realistic operational business conditions and processes.- Supports and engages with experts and stakeholders to ensure continuous improvements are identified.- Ensures the correct implementation of standards and procedures.- Actively contributes to the development of new operational initiatives and ensure successful implementation- Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.- Undertake any other projects/tasks as may reasonably be required to facilitate the smooth transition and management of the Customer Experience Team.

Experience Required:
- Minimum 5 years’ professional experience in the financial service industry;- Subject matter expertise in Wrap and IDPS- Strong understanding of the Australian financial services industry, regulations and obligations with particular emphasis on the provision of superannuation, wealth and financial advisory support services as part of a platform proposition.- Demonstrable track record of building relationships, dealing with key stakeholders of an organisation internally and externally- Attitude to execute, deliver and succeed;- Analytical thinking and problem solving abilities;- Excellent organisational and time management skills;- Have strong attention to detail;- Confident, proactive and able to take initiative;- Highly developed written and oral communication skills;- Ability to work under pressure to multiple firm deadlines;- Strong Excel, PowerPoint and Visio and other resource management tools essential.

LI-JM1

  • Business Process Partner Lead

    7 months ago

    Melbourne, Australia IPSEN Full time

    **Title**: Business Process Partner Lead **Company**: Ipsen Pty Ltd Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care. We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for...

  • Business & Process Improvement Lead

    6 months ago

    Melbourne, Australia Team Global Express Full time

    **JOB DESCRIPTION** **Join Our Team as a Business and Process Improvement Lead!** Are you passionate about driving change and innovation in a dynamic environment? We are seeking a motivated and strategic-minded individual to join us as a Business and Process Improvement Lead. As a key member of our team, you'll spearhead improvement initiatives across...

  • Process Lead

    8 months ago

    Melbourne, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Process Lead, reporting to the Senior Manager Process Business Analysis and Process Transformation, where you will join the Business Operations and Program Management team within Networks. A bit about your role As the Process Lead, you will Deliver...

  • Process Lead

    7 months ago

    Melbourne, Australia Minutes To Seconds Full time

    **Job Information**: Industry - TechnologyWork Experience - 1-3 yearsCity - MelbourneState/Province - VictoriaCountry - AustraliaZip/Postal Code - 3000About the job We would love the opportunity to work with YOU!! Minutes to Seconds is looking for a Process Analyst in a Contract role in Melbourne. **Requirements**: Key Responsibilities: **Content...

  • Process Lead

    4 days ago

    East Melbourne, Australia CoINVEST Limited Full time

    Lead process improvement initiatives | Initiate, Develop & Deliver - Innovate within a culture of high collaboration and support - Exceptional opportunity to lead process change across CoINVEST **Established in 1976, CoINVEST has earned a solid reputation for the responsible manner in which it has managed the Victorian Construction industry’s Portable...

  • Business Process Improvement Lead

    3 weeks ago

    Melbourne, Victoria, Australia Bank of Queensland Full time

    About the RoleThis challenging position requires a seasoned Business Analyst with expertise in business process analysis, requirements gathering, and stakeholder management. As a Senior Business Analyst, you will design and deliver key governance deliverables within the AML First program.About UsBOQ Group is a unique group of challenger brands with a purpose...

  • Business Process Improvement Specialist

    6 days ago

    Melbourne, Australia Bluefin Resources Full time

    Leading Property Development Business - Hybrid Working - $170K Package Business Process Improvement Specialist required for this leading Property Development Company. As Business Process Improvement Specialist you will support the development of a business process management system through business process redesign. Working with operational stakeholders...

  • Initiatives and Process Lead

    4 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 61003 **Department**: Private Advice **Division**: Australia Commercial **Location**: Melbourne About the role **Role Location**: Melbourne or Sydney **Role Type**: Permanent To manage and drive a high performing team to own, manage, embed and continually improve the end to end advice journey for both our clients and Private Bank staff. This role...

  • Lead, Process Analysis

    3 months ago

    Melbourne, Australia UniSuper Full time

    Join the awarded “Best superannuation fund 2023”. - 3 days paid leave over Christmas + 3 days per year cultural and community leave. - Industry leading parent leave options, $1500 per year for career development **About US** Want to be part of a high-performing, award-winning team? Look no further than UniSuper. We’re recognised for our performance...

  • HR Business Partner

    7 months ago

    Melbourne, Australia Melbourne Business School Full time

    **Key HR role with one of Australia's leading MBA providers**: - **Enjoy flexible working arrangements and attractive employee benefits**: - **Based in convenient Carlton with a hybrid work model** **About Us** At Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked...

  • Operations Process Lead

    7 months ago

    Melbourne, Australia Bupa Full time

    In this exciting 9 month fixed term contract as the Operations Process Lead - you will be responsible for ensuring the delivery of high-quality wellness programs for Bupa’s corporate and educational partnership clients through: supporting process design to operationalise products and systems, documenting and managing existing processes and training and...

  • Itsm Process Lead

    7 months ago

    Melbourne, Australia Civica UK Ltd Full time

    We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech...

  • Business Process Excellence Manager

    2 days ago

    Melbourne, Victoria, Australia Country Fire Authority (CFA) Full time

    Country Fire Authority (CFA) is seeking a Business Process Excellence Manager to join our team. This role offers an estimated salary of $180,000 - $250,000 per annum, depending on experience.As a Business Process Excellence Manager, you will be responsible for fostering a culture of continuous improvement and making a direct impact on operational...

  • Lead Learning Designer

    1 month ago

    Melbourne, Australia Melbourne Business School Full time

    **Full-time permanent position**: - **Competitive salary package and attractive benefits**: - **Convenient City-edge Carlton location with hybrid work on offer** **About Us** At Melbourne Business School (MBS) our purpose is to unleash ideas and prepare leaders for a sustainable future. Our vision is to be among the top-ranked providers of business...

  • Business Process Owner Rtr

    7 months ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** This role is responsible for the managing, governing and optimising of the Asahi Beverages’ enterprise process model and the processes assigned to the Record to Report (RTR) business function. The focus will be on finance and accounting management processes that involves collecting, processing and presenting accurate financial data. You...

  • Business Process Manager

    7 months ago

    Melbourne, Australia Minutes To Seconds Full time

    **Job Information**: Industry - TechnologyWork Experience - 1-3 yearsCity - MelbourneState/Province - VictoriaCountry - AustraliaZip/Postal Code - 3000- About the jobWe would love the opportunity to work with YOU!! Minutes to Seconds is looking for a Business Process Manager in a Permanent role in Melbourne. We are seeking a highly skilled and experienced...

  • Senior Business Process Analyst

    3 days ago

    Melbourne, Victoria, Australia Bank of Queensland Full time

    Job DescriptionWe are seeking a highly motivated and experienced Senior Business Process Analyst to join our team at Bank of Queensland. In this role, you will work closely with stakeholders to gather and analyse requirements, craft detailed designs, and develop robust processes to support our projects.Responsibilities include leading a multi-discipliplined...

  • Manager, Business Process Analysis

    1 week ago

    Melbourne, Australia Northern Trust Corp. Full time

    **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...

  • Business Process Improvement Specialist

    2 days ago

    Melbourne, Victoria, Australia FIS Full time

    In this role, you will work in a modern, international work environment with a dedicated and motivated team, and have the flexibility to work remotely with occasional office visits.FIS offers a broad range of professional education and personal development possibilities, and the salary for this position ranges from $110,000 to $140,000 per year.As a Card...

  • Business Process Improvement Manager

    2 days ago

    Melbourne, Australia M&T Resources Full time

    **Melbourne** **IT & Telecomms** Management - One day in the office a month - Make a real difference - 12 month contract *** **The Role** The Business Process Improvement Manager works with the team to drive an end-to-end strategic direction, environment architecture and customer-centric service delivery. They ensure the operating model is enabled by team...