Customer Support Executive

3 weeks ago


Melbourne, Australia MY GEEKS Full time

Job Title: Customer Support Executive

**Responsibilities**:

- Resolve customer inquiries and complaints
- Identify and escalate issues to appropriate teams
- Provide product and service information to customers
- Maintain accurate records of customer interactions
- Collaborate with cross-functional teams to provide solutions to customer issues
- Continuously improve customer service skills and knowledge of company products and services

**Requirements**:

- Bachelor's degree in Business Administration or related field
- 2+ years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Customer-focused approach
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Knowledge of CRM software is a plus

**Job Types**: Part-time, Subcontract, Casual

**Salary**: From $21.38 per hour

**Benefits**:

- Travel reimbursement
- Work from home

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission
- Performance bonus

Ability to commute/relocate:

- Melbourne VIC 3000: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 2 years (preferred)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)


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