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Technical Field Service Coordinator

1 month ago

Clayton, Australia William Adams Full time

We have a great opportunity for an experienced **Field** **Service Coordinator** with a technical mechanical background to join our busy **Clayton** Metro Field Service Team.

**ABOUT THE ROLE**

In this full time permanent role, you will coordinate the service and repair of Caterpillar machinery to support our technicians in the 'front-line'.

Communication is paramount to ensure we provide the highest level of customer service and value for money to our valued customers.

**Your typical day in this role will include**:

- Managing a designated portfolio of customers across the Melbourne Metro region, providing sound technical advice and support
- Scheduling service jobs for our technicians in the field
- Liaising with our technicians to obtain status reports to ensure updates are provided to our customers in a timely manner
- Working directly with Supervisors to ensure work planning is optimised
- Day to day invoicing and work in progress responsibilities

**ABOUT YOU**

You are a self-starter who is willing to go the extra mile to get a “winning” result for all. You are a terrific collaborator and listener, with a great ability to think on your feet.

**You will ideally have the following skills, experience and attributes**:

- Excellent verbal communication and rapport-building skills
- Have an empathetic approach with a calm disposition
- Proven conflict resolution abilities under pressure
- Ability to work in a dynamic environment with moving targets
- Experience working with various computer systems - financial and operational
- Strong multi-tasking and time management skills

**Why wo**rk with us?**

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

**Want to know more?** Call David in our Talent Acquisition Team on 03 9566 0961