Casual IT Field Service Delivery Technician

6 months ago

Clayton, Australia Computergate Full time

Computergate offers a full range of IT Hardware Field Services to provide comprehensive and cost effective support services for all size businesses. We are currently seeking an immediate start for a Casual Level 1 Hardware Field Service Technician at our office in Clayton, Melbourne.

Primary responsibilities include:

- Assisting in the delivery of break/fix part replacement service by providing dispatch, logistics, workshop and Service Desk, in-house & on-site.
- Technical expertise in End User technologies, including PC's, Laptops, Point of Sale, Scanners, Printers, Network devices, Microsoft Windows, etc.
- Following detailed processes for the tracking of Service Tickets & Time management through within the Service Desk.
- Deploying technical resources in other locations to perform timely resolution of support requests within specified SLA’s.
- Experience in hardware troubleshooting at the desktop & end user level.
- Overall professional attitude with excellent written and oral communication skills, and ability to quickly and accurately act upon and diagnose any equipment issues reported and work efficiently with mínimal supervision.
- Assisting with Spare Parts Management & Logistics duties in the warehouse and moving of parts to and from customers site.
- Working and communicating effectively under pressure

Other job requirements:

- After hours work is to be expected and will be paid as over time, there will be after hours Roster shared amongst all the Service Delivery Technicians.
- Knowledge, understanding and use of Ticketing Systems
- Ability to schedule and co-ordinate remote tasks working with Computergate certified Service Providers.
- Be involved in a full range of Hardware services applicable to the Job.
- Capable of working in a Team environment assisting in multiple tasks on hand in different Time Zones across Asia & ANZ.

Key selection criteria:

- Industry accreditation and minimum of 2 years recent experience with IT & Service Desk related support.
- Knowledge and experience service Ticketing Systems and Hardware break/fix services for Spare Part Replacement.
- Good understanding of Logistics & Inventory Management techniques, some lifting is required.
- Previous exposure in remotely coordinating technical outcomes to the client.
- Strong personal time management skills and priority setting skills
- Excellent communication & English skills (Fluent written & verbal a prerequisite) and putting the customer first.
- Excellent customer liaison ability.
- Professional presentation, self-motivated, proactive attitude.
- Ability to work unsupervised with strong problem solving skills.
- Australian Permanent Resident minimum
- Driver’s License & own car is essential for driving to client sites.
- Short term hire will not be considered.
- Background checks are completed on all employees.

If you think that you have what it takes to meet these minimum requirements and looking to broaden your current skills then let us know.

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