Insurance Claims Remediation Lead

2 months ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

**Your new role**

This 6 Month contract is a key support role in the Insurance Claims team by efficiently meeting the teams service deliverables through the delivery of a remediation program. This role is to lead the remediation of a death claims portfolio along with representing the Insurance Claims team as a key contact for internal and external stakeholders to liaise with on these remediation matters.

Key duties include but are not limited to:

- Lead a team to remediate a death claims portfolio.
- Support the team in responding to internal and external insurance claim queries and complaints so that insurance claims matters are processed efficiently.
- Assist with case management of a death claims portfolio to payment and closure.
- Provide reporting and updates on the remediation and present to management when required.
- Represent the Insurance Claims team at various committee meetings in relation to the remediation (as required).
- Support the team in training and coaching new staff.
- Use data to identify risks, issues, and opportunities, and present this information in a concise, meaningful way.
- Influence stakeholders to assist with decision making through insights and to mitigate risks.

**What you’ll need**
- At least three years' experience in an administrative role, or in a related role.
- At least three years’ experience in superannuation insurance preferably group claims
- Excellent written and oral communication skills, ability to proofread, spelling& English grammar skills essential.
- Well-developed sense of initiative.
- Critical thinker with strong analytical and problem-solving skills.
- Able to work diligently, efficiently, and with accuracy paying close attention to detail.
- Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position.
- An excellent working knowledge of/experience with Microsoft Word,Microsoft Excel &Microsoft Outlook.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose._

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