Client Associate

2 months ago

Melbourne, Australia Gallagher Full time

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:

- **Career Development**:Industry leader in providing growth opportunities with structured career paths and mentorship programs.
- ** Flexible Work**:Enjoy hybrid working arrangements, including Work from Home options to balance your professional and personal life.
- ** Comprehensive Benefits**:Access a wide range of employee benefits, discounts, and wellbeing programs tailored to support your overall health and financial wellbeing.

**About the Role**

As a Client Associate, you will play a crucial role in delivering exceptional client support to our Client Management team. This entry-level position is designed to help you develop your client relation skills through comprehensive coaching, mentoring, and guidance from the Client Services Manager. You will be responsible for managing small to medium client accounts, with a focus on retaining and growing existing business.

**How you'll make an impact**:
**Key Responsibilities**:

- ** Client Relationship Management**:Manage day-to-day client relationships to ensure high-quality service, maximize retention, and improve performance.
- ** Client Meetings**:Attend client meetings and quarterly reviews to build networks, enhance skills, and gain a deeper understanding of the client services function.
- ** Internal Collaboration**:Work closely with internal departments to meet client demands, coordinate client meetings, and document notes and actions.
- ** Data Management**:Maintain accurate Salesforce data, manage client renewals, and document complaints and incidents per company guidelines.

**About you**:
**What we’re looking for**:

- ** Effective Communicator**:Strong communication skills with a passion for client engagement and exceptional service delivery.
- ** Desirable Experience**:Workers compensation claims management experience and knowledge of Salesforce system are highly desirable.

**What we can offer you**:

- Attractive Remuneration: Competitive salary packages with flexible work arrangements, including Work from Home options.
- Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs.
- Supportive Environment: Our team at GB is renowned for its dedicated and approachable people, fostering a friendly, flexible, and inclusive working environment built around great team support and rewarding opportunities.
- Career Growth: As our company grows, so do the opportunities for our people, with exciting career advancement prospects.
- Ongoing Education: Opportunities for continuous education and development through both external and internal programs delivered by our claims training experts.
- Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.
- Wellbeing Focus: A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
- Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.

Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Agency applicants will not be considered.

Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we recognize the importance of and embrace diversity in the workplace. We will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join us and be part of a team that values your growth and wellbeing

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members

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