Client Service Associate

3 weeks ago

Melbourne, Australia Computershare Full time

**Locations: Abbotsford - (Hybrid)**

This is a hybrid position primarily based in Abbotsford. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential**

We have an excellent opportunity for a Client Service Associate to join our Service Delivery team, based in our Abbotsford Yarra Falls office. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

**A role you will love**

Reporting to the Team Leader, the Client Service Associate role contributes to the management of client activity within the team, with the outcome being delivery of a high-quality service to clients and their employees in order to achieve/exceed business objectives and goals.

The Client Service Associate will work closely with the Leadership group and internal/external stakeholders to ensure all functions and activities of their client accounts are anticipated, actioned and when required, reviewed in order to meet strict deadlines.

These functions include responding to internal and external stakeholder enquiries, maintenance of the employee register, reporting, communications, processing sales, transfers, exercises, terminations, purchases and other corporate transactions.

**Some of your key responsibilities will include**:

- Responding to enquiries from share plan participants, and maintaining the employee register, including static details and unit balance transactions
- Maintain reporting, calendar of events, procedure documents, contact center information repository and personal skills matrix
- Accountable for meeting service levels through timely and efficient completion of work as requested by the Client Service Manager
- Meet all internal benchmarks and client requirements
- Ensure positive relationships are maintained with all internal and external stakeholders
- Proactively identifying and recommending ideas that contribute to the continuous improvement of the business

**What will you bring to the role?**
- Ability to manage changing priorities, a great communicator and strong time management skills
- A high level of attention to detail
- Ability to work both independently and within a team
- High level of initiative, flexibility and problem-solving skills
- Strong PC skills with a high level of familiarity with MS Office products - specifically Excel
- Knowledge of Employee Share Plans and or financial services will be highly regarded
- Tertiary qualifications in relevant field

This is a fantastic opportunity to join a team where you can grow and develop in an organisation with amazing career opportunities globally.

Come on board and join an amazing supportive team for a company with endless growth.

**Rewards designed for you**

**Employee Share Plan. **Set aside salary to purchase shares in our company and you’ll receive a company contribution as well.

**Health and Wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts. **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards. **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

LI-AY1

**A company to be proud of
We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

**A diverse and inclusive place to work
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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