Site Operations Coordinator

3 weeks ago

Melbourne City Centre, Australia State Library of Victoria Full time

Calling customer service superstars, looking for their next opportunity
- VPS 4.1 salary between $92,332 - $104,762 plus superannuation
- Employee benefits include a 10% discount at Readings bookstore and Mr Tulk Café

About the Library
State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world.
We believe in the power of knowledge to change lives. Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.
State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting. We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.
About the Opportunity
Reporting to the Visitor Services Manager, Site Operations Coordinators (SOCs) supervise Visitor Services staff working in front of house spaces and provide operational support to front of house Librarians. In collaboration with the Roster Operations Officer, SOCs oversee the Visitor Services team's daily roster, responding to staff changes, and operational requirements. Through advanced knowledge of library systems, processes, and structures, SOCs support front line staff to deliver a range of critical library services including public PCs and printing, access to studios and meeting rooms, library collections, access to the Pauline Gandel Children's Quarter and associated children's activities, and library switchboard and membership services.

**The SOC is accountable for the following measurable outcomes**:

- Maintain effective daily operations through successful resource management, the creation and maintenance of staff rosters, and the coordination of front of house workflows.
- Promote high standards of visitor service by advising, coaching, and supporting staff and volunteers on a broad range of matters in line with Library policy and relevant legislation.
- Ensure service excellence by providing staff briefings, maintaining effective site
- wide communication channels, and leading and motivating staff to consistently provide high-quality and proactive visitor service.
- Resolve operational issues and attend to systems and equipment failure, acting as the first point of escalation for problems on the floor.

About You

**In addition, you will come to us with**:

- Demonstrated experience delivering high quality customer service to a diverse audience in a high visitation environment.
- Demonstrated experiences supervising a customer service or operational team including daily rostering and task allocation.
- Demonstrated experience utilising digital technologies, systems and software in a service environment e.g. CRM, LMS, printing services.
- Demonstrated experience responding to visitor feedback and an excellent track record of managing and deescalating heightened visitor interactions.
- Demonstrated experience in providing high level administrative support including written correspondence with internal and external stakeholders.

State Library Victoria is a child-safe organisation. A valid Working with Children Check will be required before commencing.
State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+, D/deaf, disabled, neurodivergent people and people of all ages and abilities to apply.
How to apply
- Resume
- Cover letter (maximum 3 pages) summarising how you meet the key selection criteria in the Position Description and the About You section of the advertisement

Enquiries
Privacy Collection Notice
Information about how we collect and use your personal information, and how you can contact us, can be found here.
Reasonable Adjustments
Advertisement closes at 11.59pm Australian Eastern Standard Time on 26 May 2024.

  • Customer Support Coordinator

    1 month ago

    Melbourne, Australia Greenfields Operations Full time

    Customer Support Coordinator (Pre-Site) - Greenfields OperationsLove Where You Work!Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.Based in our fun, family environment Mount Waverley Head...

  • Event Coordinator

    3 weeks ago

    Melbourne, Australia Event Operations Full time

    Do you enjoy leading a team? - Are you happy to work outdoors at different venues? - Can you remain cool under pressure and enjoy the thrill of problem solving? - Do you possess strong organisational & motivational skills? - Do you have practical experience & are comfortable working around plant and tools? Event Operations Group are looking to expand our...

  • Site Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Gemco Recruitment Pty Ltd Full time

    Full time position with a growing formwork sub-contractorWorking with dynamic and experienced management teamCareer growth a certainty when working with a start-up$$$ are open based on experience**Gemco Recruitment is exclusively seeking a Site/Project Coordinator who will be assigned to a project to ensure our works are being completed in compliance with...

  • Site Coordinator

    3 weeks ago

    Melbourne, Australia Department of Employment and Workplace Relations Full time

    APS Level 6 - Melbourne, VIC - $94,332 - $103,731 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** Reporting to the State Manager,...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Greenfields Operations Full time

    Customer Support Coordinator (Pre-Site) - Greenfields OperationsLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.Based in our fun, family environment Mount Waverley Head Office,...

  • Site Coordinator

    2 weeks ago

    Melbourne, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Site Coordinator, reporting to the Senior Area Manager, where you will join the Field Operations team a subdomain team within the Field Services business unit. A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Site...

  • Site Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    You are applying for the position ofSite CoordinatorforBallarat Community Health.Please fill in your details below to submit an application for this position.The primary site for this position is: All BCH sites The SiteCoordinator plays a crucial role in ensuring the effective and efficientoperation of our sites. This role is responsible for coordinating the...

  • Event Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Event Operations Full time

    Do you enjoy leading a team? Are you happy to work outdoors at different venues? Can you remain cool under pressure and enjoy the thrill of problem solving? Do you possess strong organisational & motivational skills? Do you have practical experience & are comfortable working around plant and tools?Event Operations Group are looking to expand our team for...

  • Site Operations Coordinator

    3 weeks ago

    Melbourne, Australia State Library of Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: State Library of Victoria **Salary**: $92,332 - $104,762 Occupation: Customer Service/Call Centre Reference: VG/SLV/EXP/1789251 State Library Victoria is Australia’s oldest public library, and one of the first free public libraries in the world. At State Library Victoria, we believe that...

  • Site Services Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Sharp and Carter Full time

    Lead and manage infrastructure maintenance and sustainability initiatives.Ensure compliance with safety, quality, and environmental standards.Oversee contractor performance and manage site services operations.Lead and manage infrastructure maintenance and sustainability initiatives.Ensure compliance with safety, quality, and environmental standards.Oversee...

  • Site Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia annecto Full time

    Reference Number 10905 Position Title Site Coordinator - (Disability services) - Box Hill Employment Type Permanent Full Time State Victoria Region Housing and Support Program Program Supported Accommodation Location Melbourne - Bayside & South Eastern Suburbs, Melbourne - Eastern Suburbs Hours 76 Position SummaryAre you searching for passion and purpose in...

  • Site Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia annecto Full time

    Northern Melbourne, VIC, Australia, 305- Permanent Full Time Are you searching for passion and purpose in your career? Are you an emerging leader ready to take on a meaningful role in your community? Then this could be the new role you're looking forWhat's on offer? Fulltime, permanent position Competitive annual salary $77K $83K plus super Generous salary...

  • Site Foreman

    3 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    We have partnered with an industry leader in Fit Out looking to bring on a foreman for a contract role. **Your new company** *** We partnered with an industry leader in Fit Out based in Melbourne. They are looking to bring on a contract Site Foreman to assist in the installation of cladding around switchboards. Successful applicants will have similar...

  • Site Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia annecto Full time

    Northern Melbourne, VIC, Australia, 305- Permanent Full Time- Permanent full-time position:- Base salary between $82,042 to $88,286 plus Superannuation:Generous Salary packaging benefits (increase your take-home pay):- Develop your career with a growing organisationAbout UsAnnecto - is an independent, not-for-profit association with community contacts across...

  • Site Supervisor

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Highly reputable Tier 1 Fit Out firm seeking capable Site Manager/Supervisor to manage night works **Your new company** We have partnered with a prestigious tier 1 construction fit-out firm renowned for excellence in commercial, retail, and hospitality sectors. They are seeking an experienced Site Manager or Supervisor to deliver a 2 stage fit out...

  • Operations Supervisor

    2 weeks ago

    Logan City, Queensland, Australia Coates Hire Operations Pty Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering...

  • Site Coordinator, Kingston Site

    3 weeks ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Education and Training, Facilities Management, Finance, Health and Allied Health, Human Resources, Information Management, Procurement, Family Violence...

  • Facilities Coordinator

    4 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Opportunity to work for a notable, iconic site based in Melbourne CBD **Your new company** This state government authority is seeking a skilled and dedicated Facilities Coordinator to join their team on a 4-month assignment. In this role, you will play a crucial part in coordinating and managing our facilities, ensuring a safe and efficient environment for...

  • Operations Coordinator

    2 months ago

    Melbourne, Australia TRS Resourcing Full time

    Immediate Start - Full-Time Position - Expanding Company and Growth Opportunities **Operations Coordinator** TRS Resourcing has been tasked with finding a suitable and experienced Operations Coordinator for our client on a Full-Time basis. The role is responsible for the coordination, general maintenance, supply and installation of transportable kitchens...

  • Producer Demonstration Lead Coordinator

    3 weeks ago

    Melbourne City Centre, Australia u&u Recruitment Partners Full time

    The Organisation The Zero Net Emissions Agriculture Cooperative Research Centre (ZNE-Ag CRC) is an initiative brokered by The University of Queensland and Queensland Department of Agriculture and Fisheries and involves a consortium of partners across industry, education, and government. It is the largest CRC to be funded with $87 million from the...