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Service Officer, Division of Leichhardt
5 months ago
**Agency Purpose**
The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.
**The AEC’s values and commitments**
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.
**The Team**
The AEC has a dispersed network of 151 electoral divisions, 30 of which are located across Queensland including the State Office in Brisbane CBD and 14 single and multi-divisional office sites across the state.
The current vacancy for Service Officer is located within Cairns, Queensland. The Service Officer position supports the Team Leaders and works alongside a small dynamic team.
For the delivery of a federal election or local by-elections, staffing rapidly expands to help manage the increased workload around risk management, fast-moving project work and logístical activities, media and public scrutiny.
**The Opportunity**
You will provide frontline client services to members of the public, including answering enquiries on and assisting with electoral enrolment and during an electoral event, the Service Officer may also be required to supervise a small team as well as provide training to aid in the delivery of planned activities.
To excel you’ll have:
- Resilience and positivity with the ability to respond and adapt to changing operational environments, being self-starter and using initiative.
- Confidence and the ability to communicate, collaborate and sustain productive relationships with team members and key stakeholders.
- A strong commitment to working harmoniously within a team to achieve positive results and support the AEC’s strategic direction.
- A high level of integrity and motivation with the ability to make evidence-based and effective decisions.
- Ability to exercise independent judgement and resolve workplace issues with a degree of guidance and monitoring from more senior staff or Manager.
- Have accountability for the completion of allocated tasks, making decisions within defined parameters relating to the position, and reviewing work for Service Support Officers and temporary election workforce employees during an electoral event.
- Exercise independent judgement and resolve workplace issues with a degree of guidance and monitoring from management.
- Assist with critical activities and leading projects to a successful completion.
**Eligibility**
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.
