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Customer Service Officer

2 months ago

Deception Bay, Australia TROOCOO Pty Ltd Full time

Immediate start
- Parking onsite
- 6 week contract

Troocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to growth, we are looking for Customer Service Officers for a temporary assignment. Head office is based in the Northern suburbs of Brisbane.

The role of Customer Service Officer is multifaceted and will require you to provide information and support to customers regarding policy and legislative guidelines as well as being involved in the assessment of customer requests. Key responsibilities include:

- First point of contact for customers to assist with enquiries through a multi-channel environment
- Transition customers to ongoing use of web services
- Maintain accurate records through assessing and processing customer requests and generating correspondence
- Adhoc administrative tasks

This position is well suited to an outcomes focused and professional individual. You will have a passion for customer service and be able to productively engage with a variety of stakeholders. You thrive within a supportive team environment that have a focus on providing outcomes and delivering exceptional service.

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