Sales Advisor

2 months ago

Docklands, Australia H&M Full time

As a Sales Advisor you are responsible for delivering the best customer experience that contributes to the store’s sales and profit. You always put customers first, offer assistance and share your product and fashion knowledge. You create an environment that is easy for customers to shop through store operations and great garment care. You share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

**Key responsibilities**:

- Provide great customer experience.
- Fold, hang, display and merchandise garments to maximise selling opportunities.
- Actively process, stock and replenish garments on the sales floor and in the stock room.
- Open, unpack and label merchandise with security tags.
- Support customer purchases and returns in the register.

**Qualifications**
To be successful in the role as Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset and are motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you take initiative in a quick and positive way to address customers’ needs. In addition, you are communicative and socially confident, always fostering a positive interaction with colleagues and customers.

**What you need to succeed**:

- Have a customer service mindset where you always prioritise the customers’ needs while serving as a brand ambassador.
- Being fashion knowledgeable and have a genuine interest in fashion trends.
- Have a selling mindset with the ability to approach and fulfil customer needs.
- Effective time management - being stress-resistant and good at prioritisation.
- Previous experience within retail, merchandising and/or customer service.

**Benefits**
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET
- In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries._

**Inclusion & Diversity**:

- H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process._

**Company Description**
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

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