Patient Experience Officer

2 weeks ago

Wollongong, Australia NSW Government -Illawarra Shoalhaven Local Health District Full time

**Employment Type**: Temporary Part Time until 30 June 2024 with the possibility of extension at same/reduced hours

**Facility**:Shoalhaven District Memorial Hospital

**Position Classification**: Administrative Officer Level 5

**Remuneration**: $37.09 - $37.93 per hour

**Hours Per Week**: 32

**Requisition ID**: REQ458106

**Applications Close: 13 February 2024**

**What you'll be doing**

The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great patient experience every day.
This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department.
The role will oversee the coordination of patient and carer communication in the emergency department waiting room.
**What we can offer you**

The Illawarra Shoalhaven Local Health District (ISLHD) provides you with an excellent career choice with many rewarding experiences. At ISLHD we are not just offering jobs, we are offering you the opportunity to excel in your chosen field and to experience a work life balance.

Work flexibility is very important at ISLHD and we provide our people with a range of benefits and conditions to assist with balancing the demands of work and personal life where possible. We offer:

- ADOs each month (for eligible full time employees)
- Study and development leave
- Access to in-house training, learning and educational opportunities
- Discounted parking
- Salary packaging options to reduce your tax and increase your take home pay (for eligible employees)
- Employee Assistance Program (EAP) - counselling for you and your family

***

**All NSW Health workers are required to have completed an up-to-date course of a COVID-19 vaccine (2 doses) which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW.**

**Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Please provide proof of vaccination if available.**

Illawarra Shoalhaven Local Health District is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

**Talent Pool**

**Please note**: Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

***

Successful applicants to the role must provide certified documentation of vaccination history and pathology as part of their recruitment documentation. The applicant must be certified as compliant with Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases before employment can commence.

**Selection Criteria**:

- Demonstrated customer focused service delivery skills
- Demonstrated resilience, flexibility and initiative
- Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff
- Demonstrated ability to work independently with mínimal supervision
- Computer literacy
- Sound negotiation skills
- Demonstrated ability to problem solve
- Ability to work as part of a team

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