Experience Centre Manager

6 months ago

Melbourne, Australia Fisher & Paykel Appliances Full time

The Role

Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

We are currently looking to hire a Customer Experience Centre Manager. Based in our soon to be opened, brand-new Melbourne Experience Centre in Fitzroy.

The Experience Centre is a specially designed and curated space, providing access to a selection of signature products and beautiful display areas showcasing appliances as they would appear in the home, along with interactive digital displays and resident cooking specialist. This is a truly premium experience, centred around our premium range of products.

We are excited to find a first-in-class Manager who can help deliver a curated experience to all our visitors, building meaningful relationships with stakeholders within and outside of our business.

Your Key Responsibilities

You will manage & deliver an outstanding customer experience to all guests visiting the Fisher & Paykel Experience Centre, with the primary goal of building brand advocacy. You’ll be responsible for staffing, administration, operational, budgetary & reporting activities within the Centre.

You will have a minimum 3 years in retail or hospitality management, previous demonstrable front of house experience, including small scale event management and have had previous staff management experience.

A Marketing, Business or Design/Architecture degree is highly regarded, but not essential. You will have completed & currently hold a Food Safety Certificate. It is advantageous if you hold Liquor License and Food Handling Certificate.

The role has 3 direct reports - two of which are part-time.

So that's the role, who are you?

You'll be a relationship orientated professional who is passionate about design, ideally having strong experience in hospitality management networks and a passion for interior design and architecture, cooking and kitchen spaces. And have proven experience in brand building and successfully developing partnerships to deliver quality results. You may have either Marketing, Sales or Interior Design experience with other premium brands, but what's important is that you are a team player and great communicator, with an eye for detail and strong commercial acumen.

You take action fast and have no issue courageously and respectfully challenging when needed. You are an industry expert. We care that you have the enthusiasm, drive and a genuine passion for design, as well as an awareness and understanding of how brand building drives commercial success in the luxury market and with high wealth individuals.

What we offer

We can give you the rare opportunity to move into a large, dynamic global organisation headquartered in NZ with Australian Headquarters at Macquarie Park in Sydney.

Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products.

Coupled with great leadership and backed by a world leading heritage brand.

What Next?

Here at Fisher & Paykel we're passionate about our customers and we care about the details. It's this passion that inspires us towards reaching our goal - to become the most human-centred appliance brand in the world.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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