Client Advocate

3 weeks ago

Chatswood, Australia Global Payments, Inc. Full time

Client Advocate

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us***

Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands - Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.

**Sentral**, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia.

**About the role**

We are seeking a passionate and enthusiastic **Client Advocate** to join our newly established client team. Working closely with our global client team you will proactively maintain long-term client relations with our existing customer base ensuring an exceptional client experience & ensuring longevity of our relationships. You will be instrumental in identifying, and sharing insights on competitive activity and client feedback within each market.

**Other key areas of responsibility will include**:

- Proactively identify opportunities to improve customer satisfaction, engagement, and retention;
- Monitor client satisfaction and proactively address any issues or concerns;
- Develop and maintain a deep understanding of our products and services, and provide expert guidance to customers on how to best utilise them;
- Collect and analyse customer feedback and data, to develop insights to inform product and service improvements.
- Identify opportunities for growth and work with clients to develop strategies to achieve their goals;
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues and concerns.

**About you**

An experienced Client Advocate, you are someone who loves to solve problems and help people. You have a thirst for knowledge and learning and enjoy researching and identifying areas for improvement. You have a growth mindset and can push yourself out of your comfort zone.

**You will also bring**:

- 2 years+ of either Customer Success, Sales and Account Management experience or a client support function
- Education/Training or Helpdesk experience, supporting end-users and complex software programs (e.g. School Management Systems, ERP's or CRM's)
- The ability to analyse customer data and identify trends;
- Knowledge of CRM systems and customer engagement tools for example Salesforce and Netsuite;
- Exceptional communication skills and the ability to understand and address customer needs;
- Strong organisational skills and the ability to work autonomously with mínimal supervision;
- Experience working in a fast-paced, dynamic environment.

**Our Benefits**

**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working** rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources** we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program** that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer **12 weeks paid parental leave** for either parent as well as two weeks paid secondary carer's leave.

Celebrating together is a big part of our culture and we regularly gather for **Extravaganza and Team Appreciation Days**, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via **Reward and Recognition Programs** such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two **Days of Servi

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