Administration Officer

2 months ago

Illawarra, Australia MyneSight Full time

Fixed Term Contract - Maternity Leave | Mon-Fri | Full-Time Position
- Fantastic career development opportunity with an industry leading training organisation
- Diverse role providing a broad range of administrative support to the Wollongong team

**About us**:
MyneSight is part of Metarock Group Limited.

Metarock is an ASX listed public company and the parent company of Mastermyne (Underground Coal Mining) and Pybar Mining Services (Underground Hard Rock Mining). With a combined workforce of more than 2000 employees operating across the East Coast of Australia and in parts of Western Australia, we’ve maintained a strong footprint for over 20 years providing contract mining services to coal and metalliferous clients.

As a Registered Training Organisation (RTO #31900), MyneSight delivers accredited training and consulting services to the resources, ports, industrial and public sectors. Well established in QLD since 2008, MyneSight opened in Wollongong in 2020 as a base to deliver training contracts as well as public offerings in NSW and to further expand across the East Coast of Australia

**Our opportunity**:
Reporting to the MyneSight Compliance Manager, and working as part of the MyneSight centralised team based at our Wollongong training facility, this role is perfect for an administration professional that has a passion for training and education. This is an opportunity to put your own stamp on this role, supporting our rapidly growing RTO to establish, maintain and continuously improve quality processes and systems.

**_ Key responsibilities include but not limited to:_**
- Assisting with online bookings;
- Supporting student and client communications through our training system aXcelerate;
- Facilitating course payments;
- Effectively filing electronic and hard copy student files and training documents
- Actively following up payments;
- Providing support to trainers and assessors and coordinating delivery of training by preparing/maintaining training sequence, attendance sheets, training plans and relevant documents;
- Assisting to update RTO documents as per request, eg. forms and templates;
- Assisting to prepare training data and lodge reports;
- Providing support to students to facilitate training engagement;
- Issuing statements of attainment and certificates;
- Manage front desk duties i.e Phone calls, greeting people, ordering supplies and other adhoc tasks.

**About you**:
Our Administration Assistant will have exceptional attention to detail and have a proactive and positive attitude to roll up your sleeves and make things happen. Ideally you will have prior experience work in a training organisation or department or busy administration team, where you regularly juggled multiple priorities and expectations to ensure you deliver quality outcomes for all your key clients and stakeholders.

**_ Minimum skills and experience required:_**
- Strong organisational and time management skills;
- Sound level consultative, analytical and proactive problem-solving skills;
- Exceptional client relationship management and interpersonal skills;
- Excellent numerical and written communication skills;
- Ability to coordinate multiple tasks with competing deadlines whilst delivering maximum results;
- High level of proficiency in MS Office Suite;
- Exposure to training management system aXcelerate highly desirable but not essential;
- Business Administration Certificate (Advantageous).

**The Mastermyne “Extras” we can offer beyond your weekly salary**:

- 100% reimbursement for the cost of approved courses and study;
- Paid study days for university study;
- Mastermyne tailored leadership programs;
- 2 Year anniversary watch + gifts for additional years of service;
- Baby Benefit, Mum’s baby bonus & Secondary Caregiver’s new arrival leave;
- A Bloody Great Cause, be rewarded by Mastermyne each time you reach a Red Cross Blood Donation Milestone;
- Hospital Help - have $250 contributed towards your private health hospital excess;
- Business improvement, safety and innovation rewards;
- Family Christmas parties & Employee Christmas gifts;
- Group Income Protection Insurance & discounted premiums for Mastermyne employees;
- Salary Packaging & Motor Vehicle Novated Leasing;
- Employee Assistance Program (EAP);
- Emergency shelter accommodation and paid domestic violence leave.

It’s an exciting time to join our RTO MyneSight given the rapid expansion of this exciting business. With plenty of scope for career development, we’re serious about investing in our people that take ownership of their own learning journey. We want to hear from you if you’re seeking a new challenge where you will reap the benefits of working with an innovative employer that’s always striving to exceed expectations, provide supportive team environments and deliver purposeful and value-driven work.

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