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Service Desk Team Leader

3 months ago

Melbourne, Australia Victorian Building Authority Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Building Authority

**Salary**: $106,534 - $117,716

Occupation: IT and Telecommunications

Reference: VG/09022024

The perfect opportunity to take your IT career to the next level and join us in this permanent opportunity as a Service Desk Team Leader.

**Positon Purpose**

As the primary liaison between the Business, IT, and 3rd Party Vendors on infrastructure matters, the role is actively involved in the development, maintenance and implementation of product and service delivery.

**Who we are looking for**:

- demonstrated abitly to motivate and managing a team of IT professionals including determine thet workload priorities, coach, and elevate team members performance.
- technical knowledge in Microsoft O365, Exchange Online, CRM Dynamics 2016/365 and Azure services.
- demonstrated technical skills, troubleshooting advanced PC issues with hardware, software and networking.
- experience of best practice frameworks (such as ITIL) and service management tools for the delivery of IT services.
- ability to establish systems and procedures, proactively identify opportunities for generating workplace innovation

**VBA Commitment**

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

**What you can expect**:

- Flexible work arrangements with a hybrid, work from home and office model
- A competitive salary

**How to Apply**:
We require you to upload:

- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role
- Any other qualifications or licence if applicable

**Please note**: