Service Desk Team Lead

6 months ago

Melbourne, Australia First Focus Full time

First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a **dynamic **culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk Team Lead professional in Victoria. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?
- We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to **train, develop and keep on growing **(see our training days benefit below)
- We know that great Team Leads value different things to other members of the team - technicians (for example) - daily variety, great team, great management support and **new challenges**:

- We've really thought about what makes a great client and seek only the **best clients** for our team to work with
- We find and retain the best. Best Service Desk, best Team Leaders, best Technical Leads and Specialists. **Best team** fullstop

**Requirements**:

- Experience leading a team in a customer-focused environment.
- Advanced desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
- A good general knowledge of Windows Server, Azure and Exchange environments
- General knowledge of technical infrastructure from desktop to firewall.
- An understanding of backup systems and software.
- An understanding of ITIL, ticketing systems and customer service principles.
- Excellent written and spoken English, with a great phone manner.
- Great attention to detail and time management skills.
- Fast and accurate keyboard skills, with proper spelling and grammar.

**DESIRED**:

- Experience working with an IT outsourcer or service provider
- Experience with ConnectWise

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Compelling package that includes salary, training and flexible arrangements
- All employees have free access to Uprise, including 1:1 **coaching sessions** from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply imbedded in our DNA - we offer up to **10 paid training days a year** and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal **training **sessions and library
- Opportunities for personal and professional development with our FastTrack mentoring and Leadership Lab programs
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a **Tesla **company car as part of your ongoing employment package (conditions apply)
- Regular **social **events and a great team culture

  • Service Desk Team Lead

    5 months ago

    Melbourne, Australia Latitude Financial Services Full time

    Let's talk about the role. As the leader of the LFS Service Desk, you will spearhead our efforts in delivering exceptional level 1 support to our esteemed staff across Australia, New Zealand, and Asia. Collaborating closely with our Workplace IT Support Manager, you will strive to enhance our Service Desk, transforming it into a highly professional and...

  • Service Desk Team Lead

    3 weeks ago

    Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    **Job no**: V14122 **Work type**: Ongoing Full Time **Location**: Any - Any location, Melbourne **Categories**: Service/Help Desk The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the...

  • Help Desk Team Lead

    5 months ago

    Melbourne, Australia John Holland Full time

    Melbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...

  • Service Desk Lead

    5 months ago

    Melbourne, Australia Voyager Recruitment Full time

    Profit Share, Salary Packaging and Novated Leasing options available - Staff Rewards programs and discount packages on offer - Inclusive Company culture with monthly drinks and national events **Our Client** - Is one of Australia’s most recognised Financial Services firms and a recipient of multiple awards - Boasts a diverse and inclusive company culture...

  • Service Desk Team Leader

    6 months ago

    Melbourne, Australia affix Full time

    Amazing opportunity to join an Australian owned, household name in the retail space as a Service Desk Team Leader, responsible to manage the IT Helpdesk operations, supporting multiple brands within the group. This is a super exciting time to join this fast-paced, dynamic retail business & lead a support team providing high quality level 1 support to stores...

  • Service Desk Manager

    1 month ago

    Melbourne, Victoria, Australia Davies Collison Cave Full time

    Job Title: Service Desk Manager - IT Support LeadJob Summary:The QANTM Technology Team is responsible for providing support to QANTM and its key brand companies. We are seeking a highly skilled Service Desk Manager to lead our IT support team and ensure the delivery of exceptional customer service.Key Responsibilities:Lead the Service Desk team to achieve...

  • Optus Service Desk Lead

    3 weeks ago

    Melbourne, Victoria, Australia Singtel Group Full time

    OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at Optus. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Salary InformationThe estimated salary for this role is $80,000 - $110,000 per annum, depending on experience and...

  • Services Team Lead

    6 months ago

    Melbourne, Australia John Holland Full time

    Melbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...

  • Services Team Lead

    6 months ago

    Melbourne, Australia John Holland Full time

    Melbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...

  • IT Service Desk Manager

    5 months ago

    Melbourne, Australia illion Full time

    Company Description illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion leverages its consumer and commercial credit registries to provide end-to-end customer management solutions to clients in the financial services, telecommunications, utilities, and government sectors. **Job...

  • IT Service Desk Manager

    6 months ago

    Melbourne, Australia Granite Consulting Full time

    Permanent employment - $140k - $150k + Super - Melbourne based **Responsibilities**: - Lead and manage the IT service desk team, providing guidance, support, and mentorship to team members. - Implement and adhere to ITIL best practices in service management, incident management, problem management, change management, and service request fulfillment. -...

  • Front Desk Team Lead

    3 weeks ago

    Melbourne, Victoria, Australia Accor Full time

    Company OverviewAt Accor, we're more than just a hospitality leader - we're a community that welcomes you as you are. Our diverse team of passionate individuals shares a common goal: to deliver exceptional experiences for our guests and help them grow in their careers.We believe that everyone deserves the opportunity to explore their full potential, which is...

  • Service Desk

    6 months ago

    Melbourne, Australia Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **Experience in a similar role** J**ob description** Dedicated...

  • IT Service Desk

    1 month ago

    Melbourne, Australia Public Sector People Full time

    About the Role:A local council in South East Victoria is seeking a casual IT Service Desk employee to join their IT team for a period of 2-4 days per week on a 2 month basis.  This is a great opportunity to gain hands-on experience in IT support within a local government environment while providing essential IT services to staff across various sites. Key...

  • Service Desk Analyst

    3 months ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • IT Service Desk Manager

    6 months ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    IT Service Desk Manager job available at growing MSP | Melbourne North-West | Permanent | ASAP **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Manager for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to...

  • IT Service Desk Manager Position

    1 month ago

    Melbourne, Victoria, Australia Healthcare Australia Full time

    Job Title: IT Service Desk LeadAbout the Role:As the IT Service Desk Lead at Healthcare Australia, you will be responsible for managing a team of Service Desk Specialists, ensuring efficient Level 1 and 2 support, while driving continuous improvement and optimizing IT processes.Primary Responsibilities:Lead, coach, and mentor the service desk team to achieve...

  • Service Desk

    6 months ago

    Melbourne, Australia Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • Service Desk Agent

    6 months ago

    Melbourne, Australia Fujitsu Full time

    **Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...

  • Service Desk Analyst

    3 weeks ago

    Melbourne, Australia Optus Full time

    **Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...