Client Service Officer

4 days ago

Perth, Australia Spinal Life Australia Full time

Spinal Life Australia is a not-for-profit organisation passionate in our commitment to rebuilding lives, promoting and celebrating independence, and preventing spinal injuries.

Our Personal Support & Home Care Services team supports people across Perth and Queensland with spinal cord injury and other physical disabilities, so that they can live the life they choose.

In this busy relationship-focused role, you will primarily be responsible for the coordination and continuous improvement of service delivery to a caseload of clients within Personal Support and Home Care Services. This includes responsibility for funding, care plans, assessment of client experience and a strong focus on providing a great customer service.

You will also lead a team of Support Workers working quite autonomously in our clients' homes, helping to engage them with our organisation, plan for their development and training, and support them to be the best Support Workers in the sector This is a permanent part time position (3 days per week - 45.6 hours per fortnight).

**Key responsibilities will include**:

- Ensure individualised quality service is provided and maintained to our clients receiving personal care and support services.
- Management of relationships with internal and external stakeholders that ensures individual service delivery outcomes.
- Effective management of a team of personal support workers, to ensure delivery of great quality services to our clients.
- Monitor client funding packages to agreed budgets and implement strategies to address any ongoing issues where required.
- Partner and collaborate with our clients and stakeholders to deliver appropriate and sustainable service.
- This is an office based role, however travel will be required within the Perth Metropolitan area, and may require regional travel.
- Conducting interviews with support staff and assisting with the presentation of inductions and orientation of new staff.

**Our high-performing Client Services Officers come from a variety of backgrounds and specialisations. We're looking for someone who has**:

- Transferrable customer service or management experience.
- Experience working within community services or the disability sector.
- Experience in, or the ability to rapidly acquire knowledge, of working within a quality management framework.
- Ability to manage competing priorities effectively while still delivering exceptional client outcomes.
- Proven experience in supervising, developing and mentoring staff.
- Advanced communication skills, with the ability to effectively communicate with a wide variety of people, including support staff, clients from varied backgrounds, government agencies, and funding partners.
- Excellent relationship building skills, being an ambassador for our organisation and our clients.
- You will need a current NDIS Worker Screening Card and Working with Children Check or be able to obtain both prior to commencement.
- A current Covid-19 Certificate of Vaccination as per WA Government requirements for workers in a healthcare setting.
- You will also need to complete the free online NDIS Worker Orientation Module.

**Why work at Spinal Life Australia?**

By doing a great job, you'll be making sure that our clients receive the support they need to help them live the life that they choose.
- Salary packaging arrangements that can increase your take-home pay.
- Real work/life balance including accrued monthly days off and the ability to purchase extra leave.
- Working in a team where your expertise is recognised and your contribution truly valued.

For further information regarding the role please feel free to contact Cheryl Varghese Talent Acquisition Specialist on 07 3435 3165.

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