Training Specialist

1 week ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Enterprise Change **Delivery** team as a Training Specialist.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a **Training Specialist**, you will work in partnership with the ECIP Project team, Enterprise Change Delivery business unit, ART’s customer facing division’s, leaders, and other stakeholders, to lead and deliver customer-centric projects.

This role is responsible for the training design and delivery for the Enterprise Customer Interaction Platform (ECIP) Project, which will see the roll out of Genesys Cloud across ART.

Key accountabilities will include:

- Lead the training deployments in support of a large-scale customer interaction platform across multiple business units and more than 1000 end users.
- Develop creative, high quality training material and approaches that enable impacted users to quickly build the knowledge, skills and confidence required with mínimal disruption to teams and their customers.
- Measure, evaluate and report on the training and its effectiveness.
- Partner effectively with cross-functional teams within the organisation and with our technology partner to gather the information required to create comprehensive learning and support materials.

This role is available as a 10-month max-term/ secondment opportunity.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Extensive demonstrated experience operating as a training specialist, and in the development and delivery of online and classroom training materials using a variety of training software platforms.
- Extensive systems and process training experience including training needs analysis, design, delivery, and evaluation.
- Excellent attention to detail and thrives in a fast paced and dynamic environment.
- Significant experience in managing the logistics of large-scale training rollouts including to audiences in a work from home and geographically dispersed environment.
- Strong stakeholder management capabilities and experience working within a change management team.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

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