Application Analyst

3 weeks ago

Melbourne, Australia Swinburne University of Technology Full time

An exciting role has become available within the Digital Technology Delivery team at Swinburne University of Technology, for an Application Analyst.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Oracle RightNow / OSC certification and three or more years of Oracle RightNow / OSC or an equivalent combination of relevant work experience in this area
- Demonstrated experience in software incident management and problem management including investigation, resolution, and communication
- Ability to exercise substantial initiative and high
- level judgement and to work independently or as part of a team to deliver outcomes within defined timeframes
- An understanding of IT governance and its processes, with a blend of business acumen and operational experience in a large-scale IT environment

**Qualifications**
- Relevant qualifications and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Monday 20th February 2023**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

**Equity and Diversity**
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
LI-SW

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