Clerical Supervisor

2 weeks ago

Melbourne, Australia Austin Health Full time

Location: Melbourne | Northern Metropolitan

Job type: Full time

Organisation: Austin Health

**Salary**: Salary not specified

Occupation: Health and Allied Health

Reference: 45827
- **Clerical Supervisor**:

- ** Department of Molecular Imaging and Therapy**:

- ** Full Time**

Austin Health is a major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation.

**An exciting opportunity currently exists for an enthusiastic and highly experienced Clerical Supervisor to join our Molecular Imaging and Therapy Department (MIT).** The department has 4 core service components: Nuclear Medicine Imaging, Radionuclide Therapy, Positron Emission Tomography (PET), and Bone Densitometry. The department also produces radioisotopes on site by the in-house cyclotron(s) and radiochemistry and QC laboratories, and undertakes a wide range of research studies.

**Position requirements**:

- Manage a team of 6 - 10 staff members
- Booking Management and intimate knowledge of RIS, EI8
- Front reception service delivery
- Experience in managing radionculide therapy clinic administrative functions
- Billing procedures
- Quality, Safety and Risk Management of clerical team
- Contact person for Internal / External Stakeholders for bookings related enquiries
- Management of office supplies and equipment
- Incident / Complaint follow up with regard to clerical services

**To be successful in this role you must demonstrate**:

- Patient / customer focused approach to care delivery
- Experience in working in the adminsitrative space of a Nuclear Medicine Service
- Demonstrated Leadership skills and experience
- Experience in managing a team of minimum 5-10 staff
- Knowledge of medical information systems
- Knowledge of medical terminology
- Highly effective communication and interpersonal skills
- Ability to problem solve in a variety of situations
- Demonstrated high level time management and prioritisation skills
- Demonstrated experience in change management
- Understanding of quality improvement principles

Experience in managing a medical / imaging office, patient accounts, or knowledge of medical imaging Medicare billing processes will be also be highly regarded.

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