Aboriginal Identified Cover Review Consultant
2 weeks ago
We are proud to have launched our 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees. As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, have access to Cultural and Ceremonial leave, and most importantly, feel safe and supported to bring your whole self to work.
**The Opportunity**
We are looking for full time Cover Review Consultants to join our fun Medibank Contact Centre team on a permanent basis.
As a Cover Review Consultant, you will conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. You will be a part of the Customer Retention team where the goal is to drive the business retention strategy of minimising membership revenue loss through a range of customer contact initiatives.
You will work on a rotating roster, Monday to Friday 8am to 8pm (AEST). This role is working from home with opportunities for you to work from one of our work sites to foster connection and team engagement.
**Key responsibilities will include**:
- Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
- Proactively identify opportunities to add value to members existing level of cover where necessary.
- Conduct health cover reviews to ensure customers are on the best cover for their needs, whilst meeting or exceeding sales targets.
- Providing exceptional service that exceeds customer satisfaction as measured through our customer satisfaction surveys.
**About You**
To be successful in this role you must have previous experience in a sales role with a proven track record of meeting and exceeding KPIs targets. Along with this you will have:
- A positive, compassionate, and empathetic phone manner
- Intermediate to Advanced computer skills and the ability to navigate through multiple systems including Teams and Outlook
- Excellent relationship building and negotiation skills
- Effective communication when presenting products or services over the phone
**_Interviews will be held week of 6th of March with intended start date to be Monday 3rd of April._**
**A career with us**
All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.
**_This is an identified role for Aboriginal or a Torres Strait Islander and constitutes a special measure under s. 8 of the Racial Discrimination Act 1975 (Cth), s. 27 of the Discrimination Act 1991 (ACT), s.57 of the Anti-Discrimination Act 1996 (NT), s 25 of the Anti-Discrimination Act 1991 (Qld), s. 65 of the Equal Opportunity Act 1984 (SA), ss. 25 & 26 of the Anti-Discrimination Act 1998 (Tas), s. 12 of the Equal Opportunity Act 2010 (Vic), s. 51 of the Equal Opportunity Act 1984 (WA)._
-
Aboriginal Identified Cover Review Consultant
4 weeks ago
Docklands, Australia Medibank Full timeWe are proud to have launched our 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees. As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, have access to...
-
Accessibility Consultant
4 weeks ago
Docklands, Australia Peoplebank Full timeLocation: - Docklands- Job Type: - Contract- Posted: - about 2 hours ago- Contact: - Abuk Mawn- Discipline: - General IT - Reference: - 257444**About the Company** Leaders IT (Professional Services division of Peoplebank) are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in diverse...
-
Talent Acquisition Consultant
4 weeks ago
Docklands, Australia Marsh McLennan Companies Full timeDescription: Marsh McLennan is seeking candidates for the following position based in the Melbourne or Sydney office: Talent Acquisition Consultant What can you expect? At Marsh McLennan, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development...
-
Trainer
1 month ago
Docklands, Australia Metro Trains Melbourne Full time27 November 2023 Engineering DOCKLANDS Full Time At Metro, we are one team, united in our purpose of moving Melbourne. We believe in fostering an environment where your skills, talents, and aspirations can thrive. We look forward to supporting you as you plan the next chapter of your career at Metro. The role As an Electrical Trainer within the...
-
Senior Salesforce Administrator
1 week ago
Docklands, Australia Medibank Private Limited Full timeThe Opportunity An exciting opportunity has become available for a Senior Salesforce administrator to join the team on a fixed term basis for a parental leave cover. The Senior Salesforce Administrator plays a key role within the Customer Portfolio, both the Healthcare Funding & Police team and health Partnerships + Networks (HPN). Within this role, you...
-
Ict - Commercial Manager
4 weeks ago
Docklands, Australia IPA Personnel Services Full timeIPA are working in partnership with a major utilities' organisation based in Docklands, to assist with sourcing the position of _Commercial Manager - ICT. _This role is a six-month temporary contract, and will require you to work full-time hours, Monday to Friday. The hourly rate for this role will fall between $95ph - $105ph + super, depending on...
-
Financial Lines Underwriter, VIC
1 month ago
Docklands, Australia CHUBB Full timeYour Role: The primary purpose of this role is to assist in the development and accomplishment of goals established for profit, growth, service and producer relations for all classes of business. Your Responsibilities: Achievement of the Personal Premium Budget Underwriting Process / Analysis • Follows established guidelines and within the scope...
-
Docklands, Australia Chubb Full time**Your Role**: Working in conjunction with the Industry Practices Property Product Manager to profitably grow and develop the Industry Practices Property portfolio in line with the agreed plan and objectives. Provide support and guidance to underwriting staff to enable them to carry out their duties and responsibilities. **Your Responsibilities**: -...
-
Property Underwriter, MAD
1 month ago
Docklands, Australia CHUBB Full timeYour Role: The primary purpose of this role is to execute the development and accomplishment of goals establish for profit, growth, service, and producer relations for all classes of business within the Major Accounts Division for the northern/southern region, while also contributing as a senior technical underwriter with respect to Property products. ...
-
Operations Officer
2 weeks ago
Docklands, Australia Combined Insurance Full time**Your Role** The primary purpose of this role is to administer and continually improve ‘end to end’ key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes. Furthermore, the role will focus on delivering a high quality...
-
Senior HR Advisor
4 weeks ago
Docklands, Australia Melbourne Water Full timeOur Organisation At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne’s famous lifestyle. We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterway and land for greater community...
-
Digital News Producer
5 days ago
Docklands, Australia MPC Moving Picture Company Full timeCompany Description Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital. Nine’s assets...
-
Sourcing Specialist
4 weeks ago
Docklands, Australia bp Full timeLocation - Australia - Docklands - Travel required - Negligible travel should be expected with this role - Job category - Procurement - Relocation available - This role is not eligible for relocation - Job type - Professionals - Job code - RQ074171 - Experience level - Intermediate Job summary **Job Family Group**: Procurement & Supply Chain Management...
-
Compliance & Resolutions Manager
5 days ago
Docklands, Australia Medibank Private Limited Full timeThe Opportunity:Reporting to the Head of Management Assurance - Customer Group, an exciting opportunity is available for a Management Assurance Adviser to join their high performing and collaborative team. The role sits in the Consumer Hub but services the entire Customer Group to help the business apply Medibank’s Operational Risk and Compliance...
-
Senior Financial Lines Underwriter, VIC
1 month ago
Docklands, Australia CHUBB Full timeChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...
-
Customer Service Consultant
4 weeks ago
Docklands, Australia Marsh and Mclennan Full timeComprehensive training provided - Hybrid work environment - Work from home 3-4 days per week **Brighter futures start here** We are actively looking for customer focused individuals to join our Helpline Team based from **Melbourne, Docklands **office. As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and...
-
Operations Officer
2 weeks ago
Docklands, Australia Chubb Full time**Your Role** The primary purpose of this role is to administer and continually improve ‘end to end’ key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes. Furthermore, the role will focus on delivering a high quality...
-
Ipl Product Manager, A&nz
4 weeks ago
Docklands, Australia Chubb Full time**Your Role: **To support the IPL portfolios in Australia and New Zealand by developing product and business strategies to assist with achieving the planned growth and profitability metrics. This includes end to end product development and implementation for enhanced existing and new opportunities and responsibility for products and associated documentation...
-
Operations Specialist, A&nz
4 weeks ago
Docklands, Australia Combined Insurance Full timeChubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...
-
Quantitative Analyst
2 weeks ago
Docklands, Australia Marsh McLennan Companies Full timeDescription: Mercer is seeking candidates for the following position based in our Sydney – Barangaroo or Melbourne – Docklands office: Quantitative Analyst What can you expect? Join our Investments Tools and Tech team! If you like to solve complex problems, have a keen eye for detail and have a passion for creating better lives then...