Guest Service Agent

3 weeks ago

Tweed Heads, Australia Accor Apartments & Realty Full time

Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of the Southern Gold Coast and Tweed Heads region by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.

Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Previous experience in hotel front desk operations is a valuable asset
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

  • Guest Service Agent

    3 weeks ago

    Tweed Heads, Australia Mantra Twin Towns Hotel & Apartment Full time

    Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a** Guest Service Agent** and build your career with Accor. **As our next Guest Service Agent, you will**: - Deliver service excellence, from check in to check out and everywhere in between - Often be the first point of contact for guests...

  • Guest Service Agent

    1 month ago

    Tweed Heads, Australia Accor Apartments & Realty Full time

    Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of...

  • Guest Service Agent

    1 week ago

    Tweed Heads, New South Wales, Australia Accor Apartments & Realty Full time

    Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of...

  • Guest Service Agent and Guest Experience Executive

    2 days ago

    Noosa Heads, Australia SOFITEL Full time

    Company Description - Live the French way - _join **Sofitel Noosa Pacific Resort** today! We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail...

  • Guest Service Agent

    1 week ago

    Noosa Heads, Australia Mantra French Quarter Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find **Mantra French Quarter **offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    3 weeks ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    2 days ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    1 week ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Resort & Villas offers dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique...

  • Guest Service Agent

    2 weeks ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    The Sebel Noosa, nestled between Main Beach and the Noosa River offers a range of Hamptons inspired one and two-bedroom apartment’s steps away from the cosmopolitan shops and cafés of Hastings Street. Noosa has a range of offerings where in your downtime you are encouraged to find your balance. From beach walks before or after work to yoga retreats,...

  • Guest Service Agent

    1 week ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Join_ **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...

  • Guest Service Agent

    1 week ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings...

  • Guest Services and Reservations Agent

    2 weeks ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Join_ **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...

  • Front Office Guest Service Agent

    2 months ago

    Noosa Heads, Australia Netanya Noosa Full time

    From studio apartments to three-bedroom villas with direct access and views over Noosa Main Beach, Netanya Noosa is a haven for laid-back luxury. We are searching for a **SUPERSTAR **to join our Front Office Team! As a Front Office Guest Service Agent, you will: - Be part of a team that's key focus is to deliver the exceptional guest experience that...

  • Front Office Guest Service Agent

    3 weeks ago

    Noosa Heads, Australia Netanya Noosa Full time

    From studio apartments to three-bedroom villas with direct access and views over Noosa Main Beach, Netanya Noosa is a haven for laid-back luxury. We are searching for a **SUPERSTAR **to join our Front Office Team! As a Front Office Guest Service Agent, you will: - Be part of a team that's key focus is to deliver the exceptional guest experience that...

  • Guest Experience Executive

    2 weeks ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings...

  • Sales Associate to Elite Agent

    1 week ago

    Tweed Heads, Australia Gough Recruitment Full time

    **The Company** Our client is a highly successful, impeccably presented franchise agency located in Tweed Heads. Lead by a down-to-earth, friendly, and well-liked Directors who provide a wonderful working environment is one of the main reasons this agency has such low staff turnover! Be a part of the future with this team! They pride themselves on their...

  • Rdas Data Collection Agent

    4 weeks ago

    Tweed Heads, Australia CROSSMARK Full time

    We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry. - Casual role working approx 8 - 10 hours per week with opportunity to flex up! - Flexible and autonomous role with plenty of support from a national team - Opportunity to represent Australia's largest retail...

  • Rdas Data Collection Agent

    15 hours ago

    Tweed Heads, Australia CROSSMARK Full time

    We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry. - Casual role working approx 8 - 10 hours per week with opportunity to flex up! - Flexible and autonomous role with plenty of support from a national team - Opportunity to represent Australia's largest retail...

  • Guest Experience

    1 week ago

    Nambucca Heads, Australia Ingenia Communities Full time

    Guest Experience - Officer 52 Wellington Dr, Nambucca Heads NSW 2448, Australia Req #11219 Friday, 31 May 2024 You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities...

  • Reservation Agent

    2 months ago

    Noosa Heads, Australia SOFITEL Full time

    Job DescriptionSofitel Noosa Pacific Resort is currently seeking a vibrant personality to join our Reservations team on a fixed-term basis for 12 months (parental leave cover). You will assist in all rooms inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy levels are achieved. You will...