Manager - Technical Accelerators - Impact

2 months ago

Sydney, Australia ServiceNow Full time

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** What you get to do in this role**:
Be on the ground and a core part of building a new team in Sydney. The role of the Manager - Technical Accelerators is part of ServiceNow Impact, our newest product. ServiceNow Impact personalises customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organisation, this team will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.

Manager - Technical Accelerators (ANZ) is accountable for managing a team of Technical Consultants that delivers specified accelerators. This requires the person to collaborate across business functions, customers, and partners, ensuring proper technical governance is followed to gain stakeholder support for the services offered.

**What you get to do**:

- Hire, coach, and lead a team of Senior and Associate level consultants to achieve the ServiceNow business goals and promote a high-performance culture.
- Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring - Build and leverage strategic relationships with nearby higher education facilities to source future talent.
- For newly onboarded employees, execute in a player/coach style role by reviewing customer-facing deliverables focused on the solution delivery and be responsible for the quality of configured/developed solutions.
- Be responsible for managing execution of the technical delivery for a growing portfolio of accelerator offerings as appropriate to ensure a consistent delivery experience.
- Facilitates the team’s career and development plans in order to promote individual growth as well as developing talent for the overall ServiceNow ecosystem
- Holds the team accountable to execute using best practices and tools to deliver value to the Customer
- Provides strategic technical thinking, building, and executing a business plan to meet team objectives.
- Communicates and acts as the technical escalation point of contact to facilitate collaboration, decision making, and internal and customer alignment.
- Responsible for high customer satisfaction as reflected in Customer Survey scores.
- Promoting continuous improvement practices for accelerators and delivery/engagement materials.
- Develop and maintain strong working relationships with other teams such as Technical Accelerators Leadership, Global Operations, Product Success, Strategy & Portfolio Management, and management counterparts in other regions.

**Qualifications** To be successful in this role you have**:

- 4+ years progressive experience as part of a professional or managed services organization; or equivalent education/experience.
- 4+ years technical management experience in delivery within a professional or managed services organization; highly desirable in cloud-based solutions using agile deployment methodology.
- Creative, entrepreneurial spirit with comfort running initiatives and programs independently within a “start-up paced” environment.
- Experience working collaboratively and cross-functionally.
- Preferred experience with 3 or more ServiceNow Products (ITOM, ITAM, ITSM, Platform or Virtual Agent etc.) ServiceNow and ITIL Certifications are a plus.
- Excellent written and verbal communication skills at the Customer Experience (Cx) level.
- Strong interpersonal skills, customer-centric attitude, and passion for cultural diversity.
- Keen attention to detail and the ability to multitask in a self-managed environment.
- Customer-centric mentality, willing to go the extra mile for the Customer, and will break down all barriers to ensure customer success.
- Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions.
- A passion for continually leveraging new technologies and functionality and being involved in projects that push existing technologies' capabilities.
- A strong desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
- Have a hungry and humble mindset; and proactivel

  • Manager - Technical Accelerators - Impact

    2 months ago

    Sydney, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this role:  Be on the ground and a core part of building a new team in Sydney. The role of the Manager – Technical Accelerators is part of ServiceNow Impact, our newest product. ServiceNow Impact personalises customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.  As...

  • Manager - Technical Accelerators - Impact

    2 months ago

    Sydney, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Technical Accelerators Manager

    3 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.The Manager – Technical Accelerators is a key role in ServiceNow...

  • Technical Accelerators Manager

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionAs a key member of the ServiceNow Impact team, we are seeking a highly skilled and experienced Manager of Technical Accelerators to join our Sydney-based team. This is an exciting opportunity to be part of a new team building and delivering technical accelerators that personalise customers' digital transformation journey on the Now...

  • Technical Accelerators Manager

    3 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job SummaryWe are seeking a highly skilled and experienced Manager to lead our Technical Accelerators team at ServiceNow. As a key member of our ServiceNow Impact organization, you will be responsible for managing a team of Technical Consultants to deliver specified accelerators to our customers.Key ResponsibilitiesHire, coach, and lead a team of Senior and...

  • Senior Technical Consultant

    2 months ago

    Sydney, Australia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Technical Leader for Accelerated Growth

    3 days ago

    Sydney, New South Wales, Australia Transvirtual Full time

    About the RoleWe are seeking an experienced Technical Leader to drive our technology strategy and accelerate growth. As a key member of our leadership team, you will be responsible for overseeing our software engineering teams, ensuring they have the necessary resources to succeed, and collaborating with cross-functional teams to deliver high-quality...

  • Specialist SA Manager, Acceleration Labs

    5 months ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Can you help Amazon strive to be Earth’s Best Employer? Do you have a knack for early career development, mentoring and coaching?Amazon Web Services (AWS) is looking for experienced and motivated technologists who possess a unique balance of technical depth, strong interpersonal skills, and business acumen to lead and develop a team of early-in-career...

  • Sales Accelerator

    3 weeks ago

    Sydney, New South Wales, Australia Contentsquare Full time

    About the Role:As a Sales Accelerator at Contentsquare, you will be responsible for driving new business sales and collaborating with our global teams to accelerate growth in the APAC region. You will own the full sales cycle from prospecting to close, establish and navigate relationships with senior executives and decision-makers, and foster new...

  • Enterprise Accelerated Business Growth

    5 months ago

    Sydney, Australia KPMG Full time

    Our Accelerated Business Growth team helps Australian companies to grow their business in Australia and international markets by assessing their international readiness, accessing government incentives, and providing practical export trade and foreign investment advice. Our diverse and multidisciplinary team has broad experience in helping companies access...

  • User Onboarding Manager, Stripe Accelerate

    5 months ago

    Sydney, Australia Stripe Full time

    User Onboarding Manager, Stripe Accelerate **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of...

  • Specialist Sa Manager, Acceleration Labs

    5 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Bachelor's degree - Proven ability of managing early career talent and developing them - Prior working experience as a Solution Architect or similar role - Comfortable in engaging effectively across internal and external organizations with technical and non-technical audiences - Fluent written and verbal communication skills in English - Passion for...

  • Programs Manager

    5 months ago

    Sydney, Australia Social Impact Hub Full time

    About the role Location: Sydney Role type: Part time role (3-4 days/week is possible) Reports to: Head of Education and Capability Development This is your opportunity to join the Social Impact Hub, an innovative and inspirational social enterprise. In this exciting new role, you will help the Hub to deliver quality programs, educational services and...

  • Accelerated Computing Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    About the RoleWe are seeking an experienced Accelerated Computing Specialist to drive large-scale migration and modernization of technology infrastructure and applications to AWS. As a key member of our team, you will apply your advanced technical expertise and experience in Accelerated Computing to unblock our customers' largest and most critical business...

  • Channel Partnerships Manager

    4 weeks ago

    Sydney, New South Wales, Australia Impact Full time

    About ImpactAt Impact.com, we're passionate about our people, technology, and customer success. Our entrepreneurial spirit and culture reward ambition and curiosity. If you're looking to join a team where your opinion is valued, your contributions are noticed, and you enjoy working with talented people from around the world, then this is the place for...

  • Senior Technical Consultant

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Unlock Business Value with ServiceNowServiceNow is a global market leader in AI-enhanced technology, empowering organizations to find smarter, faster, and better ways to work. As a Senior Technical Consultant, you will be part of a new team building in Sydney, focusing on ServiceNow Impact, our newest product.ServiceNow Impact personalizes customers' digital...

  • Channel Partnerships Manager

    4 weeks ago

    Sydney, New South Wales, Australia Impact Full time

    About ImpactAt Impact.com, we're passionate about our people, technology, and customer success. Our entrepreneurial spirit and culture reward ambition and curiosity. If you're looking to join a team where your opinion is valued, your contributions are noticed, and you enjoy working with talented people from around the world, then this is the place for...

  • Digital Experience Acceleration Specialist

    41 minutes ago

    Sydney, New South Wales, Australia Riverbed Technology Full time

    About Riverbed TechnologyRiverbed Technology is a leader in AI observability, empowering organizations to optimize user experiences through AI-driven automation for IT issue prevention, identification, and resolution.Company OverviewWith over 20 years of experience in data collection and AI/machine learning, Riverbed's open and AI-powered observability...

  • AWS Accelerated Computing Specialist

    2 months ago

    Sydney, New South Wales, Australia Amazon Full time

    About the RoleWe are seeking an experienced Accelerated Computing Specialist to drive large-scale migration and modernization of technology infrastructure and applications to AWS. As a key member of our team, you will apply your advanced technical expertise and experience in Accelerated Computing to unblock our customers' largest and most critical business...

  • Accelerated Computing Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    About the RoleWe are seeking an experienced Accelerated Computing Solutions Architect to drive large-scale migration and modernization of technology infrastructure and applications to AWS. As a key member of our team, you will be responsible for applying your advanced technical expertise and experience in Accelerated Computing to unblock our customers'...