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Client Support Officer

1 month ago

Baulkham Hills, Australia The Hills Shire Council Full time

We are a great place to work and have a high performing workforce that we are proud of. The Hills Shire Council is committed to delivering a positive and supportive workplace culture, where our people feel respected and valued.

**About the role**:
The Client Support Officer will be focused on providing quality customer support by ensuring all services meet the Aged Care Quality Standards.

**Duties include**:

- Respond to initial enquiries from consumers seeking community transport services, in line with Community Transport funding contract and the Aged Care Quality Standards.
- Perform general administration tasks associated with consumer enquiries.
- Develop with the consumer, individualised care plans reflecting the principals of wellness, rabblement and consumer choice.
- Maintain the transport volunteer roster.
- Resolve customer phone and online enquiries.
- Take customer bookings.
- Schedule services for consumers via the Transport Routematch system.
- Other duties as specified by the Transport Team Leader.

**About you**:
To be successful in this role you will have:

- Drivers Licence (Class C) - NSW
- Certificate III or extensive experience working as a scheduler in a Community Transport environment.
- Experience in Aged Care
- Extensive knowledge of Microsoft office and database systems
- Demonstrate highly developed verbal and written communication skills, with a strong attention to detail

**Working with us**:
THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Variable Leave days, Proactive Wellbeing Initiatives, Onsite Café, and Working for the Community.

**Position details**:
Permanent full-time role, S0566, Salary: Starting from $66K + Superannuation + Performance Bonus (up to 2% annual salary) + organisational bonus (up to $2K) + Aquatic and Fitness membership discounts.

**Next steps**:
**We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

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