Customer Service Representative
4 weeks ago
Join us today and make a difference in people's lives
GENERAL INFORMATION
Job Title: Customer Service Representative
Department: Commercial - CS
Reports to: Commercial Operations Manager
JOB CONTEXT
LivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales, Marketing, Medical Science Liaison and Service Engineer profiles; employees in office support functions and an Operations team consisting of production, warehouse, engineering and design personnel.
The purpose of the Customer Service Representative role is to provide outstanding customer service to all internal and external customers, undertake administration duties where required, represent the company in an ethical and professional manner and adhere to company policies and procedures at all times.
ESSENTIAL JOB FUNCTIONS
- Answering phone in timely manner (within 3 rings as per company policy)
- Communicating with customers through various channels
- Responding to all replenishments of consignment stock orders in a timely manner
- Responding to all customer enquiries (internal and external) within 24 hours to resolve issues/enquiries in a timely manner
- Ensure all invoices are processed within 24-hour period where purchase order is provided
- Follow up and communication with Territory Managers for purchase orders and other related items
- Patient tracking information to be sent in a timely manner
- Tracking of orders and providing POD when required
- Booking freight daily/as required
- Assisting with inventory control where required
- Organising/collating/processing reports as required
- Filing - paperwork trail monthly
- Stock take as required - cycle counts and consignment/boot stock
- Contributing to team effort by accomplishing related tasks as needed
- General office duties as required
- Collaboration with other departments
Work Context
Responsible for Others' Health and Safety — Ensures statutory and company policy obligations around occupational health and safety are observed in the facility.
Wear Common Protective and safety Equipment — Job requires the incumbent to wear protective and safety equipment when required, consistent with statutory requirements and company policy.
Time Pressure — Job requires the incumbent to meet strict deadlines.
Responsibility for Outcomes and Results — Incumbent is responsible for work outcomes and results of their function
Contact with Others — Substantial face-to-face contact is required with internal and external stakeholders
Freedom to Make Decisions — Ability to make decisions around processes and methodologies that better achieve objectives
Work with Work Group or Team — The role works closely with the Customer Service team, Senior Management Team, Sales Directors per Franchises, Purchasing, Accounts, Warehouse, Manufacturing and LivaNova International colleagues.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Excellent interpersonal, negotiation and collaboration skills with proven ability of maintaining positive relationships with vendors, suppliers, customers, and internal stakeholders
- Ability to communicate effectively with different levels in the business
- Effective problem solving and troubleshooting skills
- Ability to prioritize and work under pressure
- Excellent organizational skills
- The ability to manage multiple tasks simultaneously and effectively
- Excellent English proficiency
EDUCATION, QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in business or similar
- 3 - 5 years’ experience as a customer service representative preferably in a manufacturing/production setting of medical devices
- Solid MS Office skills
- Exposure to ERP preferably Exact
VALUES
- Patients First: Our Shared Purpose is to improve the lives of patients.
- Meaningful Innovation: We develop novel products and therapies to address multiple disease states.
- Act with Agility: We challenge ourselves to continuously improve and act nimbly.
- Commitment to Quality and Integrity: We dedicate ourselves to high quality and integrity in everything we do.
- Collaborative Culture: We value diversity of thought and our collective strength as a team.
Our commitment to Diversity & Inclusion:
- LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination._
Background Checks at LivaNova:
- Upon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and/or reference checks on all its potential employees, where permitted by local legislation. This offer therefore, is contingent upon a clearance of such a background in
-
Customer Service Representative
4 weeks ago
Melbourne, Australia Recoveriescorp Full timeCustomer Service Representative **Customer Service Representative** **Job no**: 493038 **Work type**: Contract, Full-time **Location**: Melbourne CBD **Categories**: Collections Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels...
-
Customer Service Representative
1 day ago
Melbourne, Australia Recoveriescorp Full timeCustomer Service Representative **Customer Service Representative** **Job no**: 493038 **Work type**: Contract, Full-time **Location**: Melbourne CBD **Categories**: Collections Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels...
-
Customer Service Representative
4 weeks ago
Melbourne, Australia Recoveriescorp Full timeCustomer Service Representative **Customer Service Representative** **Job no**: 493038 **Work type**: Contract, Full-time, Part-time **Location**: Melbourne CBD **Categories**: Collections Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver...
-
Customer Service Representative
1 day ago
Melbourne, Australia Recoveriescorp Full timeCustomer Service Representative **Customer Service Representative** **Job no**: 493038 **Work type**: Contract, Full-time, Part-time **Location**: Melbourne CBD **Categories**: Collections Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver...
-
Customer Service Representative
3 days ago
Melbourne, Victoria, Australia Recoveriescorp Full timeCustomer Service RepresentativeCustomer Service RepresentativeJob no: 493038Work type: Contract, Full-timeLocation: Melbourne CBDCategories: CollectionsJoin our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide...
-
Customer Service Representative
4 weeks ago
Melbourne, Australia Labourpower Recruitment Services Full time**PURPOSE OF THE JOB**: The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers. This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest...
-
Customer Service Representative
2 weeks ago
Melbourne, Australia BP Full time**Job no**: 896511 **Work type**: Casual **Location**: Melbourne **Categories**: Customer Service Representative **bp Supremacy (Mentone)** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60...
-
Customer Service Representative
4 weeks ago
Melbourne, Australia The Recruitment Company Full timeLeading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...
-
Customer Service Representative
2 weeks ago
Melbourne, Australia The Recruitment Company Full timeLeading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...
-
Customer Service Representative
1 week ago
Melbourne, Australia The Services Company Full timeLeading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...
-
Customer Service Representative
3 days ago
Melbourne, Victoria, Australia Hudson Australia Full timeA manufacturer and distributor of sports apparel seeks a Customer Service Representative (B2B) to be based in their office in Cremorne.Customer Service Representative (Business to Business) International manufacturer and distributor of sports apparel Flexible hybrid work model Great employee perks and discounts Great work culture and a collaborative team...
-
Customer Service Representative
3 weeks ago
Melbourne, Australia The Services Company Full timeLeading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...
-
Customer Service Representative
3 weeks ago
Melbourne, Australia Pelican Products, Inc. Full timeCustomer Service Representative **Date**:May 31, 2023 **LOCATION**: Melbourne, AU **Company**:Pelican Products, Inc. A Customer Services Representative is a vital link with our customer base and with other internal departments within the company. Primary responsibilities are to manage orders and sales forecasts processing into the company’s SAP system....
-
Customer Service Representative
3 weeks ago
Melbourne, Australia Eightcap Pty Ltd Full timeCustomer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...
-
Customer Service Representative
3 weeks ago
Melbourne, Australia Eightcap Pty Ltd Full timeCustomer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...
-
Customer Service Representative
3 weeks ago
Melbourne, Australia Prowell Group Full time**Multiple Financial Sector Roles** Our client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs...
-
Customer Service Representative
1 week ago
Melbourne, Australia Visy Full time**Job no**: 510219 **Work type**: Full Time **Location**: Melbourne - North Customer Service Representative If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! - Highly autonomous role with a supportive and friendly team culture - Outstanding long term career pathways within a market...
-
Customer Service Representative
3 days ago
Melbourne, Victoria, Australia LivaNova Full timeJoin us today and make a difference in people's livesGENERAL INFORMATIONJob Title: Customer Service RepresentativeDepartment: Commercial - CSReports to: Commercial Operations ManagerJOB CONTEXTLivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales, Marketing,...
-
Customer Service Representative
2 days ago
Melbourne, Victoria, Australia Hudson Australia Full timeA manufacturer and distributor of sports apparel seeks a Customer Service Representative (B2C) to be based in their office in Cremorne.Customer Service Representative (Business to Consumer) International manufacturer and distributor of sports apparel Flexible hybrid work model Great employee perks and discounts Great work culture and a collaborative team...
-
Customer Service Representative
3 days ago
Melbourne, Victoria, Australia BP Full timeJob no: 896511Work type: CasualLocation: MelbourneCategories: Customer Service Representativebp Supremacy (Mentone)Join a global retail company that's shaping a brighter future for all.At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across...
