Customer Service Representative
4 weeks ago
Customer Service Representative
**Customer Service Representative**
**Job no**: 493038
**Work type**: Contract, Full-time
**Location**: Melbourne CBD
**Categories**: Collections
Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers' unique situation.
**In this role, you will;**
- Manage inbound & outbound customer calls
- Investigate, identify and establish customers financial situation
- Provide tailored payment solutions
- Action interaction file notes for every call
- Adhere to compliance frameworks
**We are hiring for teams across a range of industries;**
- Telecommunications
- Utilities
- Finance
- Energy
- Insurance
- Government
Do you possess a passion for customer service, whether from your experience in face-to-face interactions or in a contact centre? Are you eager to expand your skills and embrace new challenges? Then we want to hear from you
**What's in it for you;**
Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
To ensure your development you will have access to learning & development programs You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
**About Recoveriescorp**
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we're pleased to see our people live this mission everyday
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
**Advertised**: 24 Apr 2024 AUS Eastern Standard Time
**Applications close**:
Job ID 493038
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