Customer Service Executive

2 weeks ago


Sydney, Australia Rentokil Initial Full time

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis.
The Customer Service Executive is responsible for delivering a “wow” experience to our National Customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.

**Your responsibilities will also include**:

- Managing and prioritizing daily workload in a shared inbox
- First contact resolution for cross category works required
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
- Build and maintain strong, long-lasting customer relationships with both external and internal customers
- Work cross functionally with the internal service delivery teams to ensure customer needs are being met.
- Ability to meet KPIs

**Requirements**:

- Previous working experience in a Customer Service Role
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task and work autonomously
- High attention to detail
- Outstanding verbal and written communication skills
- Love working in a team environment

Perks and benefits
- Flexible Working and a strong work life balance culture - including hybrid working
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program
- Employee cash incentive programs and bonuses


  • Executive Assistant

    1 month ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Executive Assistant, Ongoing Opportunity, Hybrid Working, Based in Sydney, Grade 7/8** A rare opportunity to provide direct support to the head of the Brand, Digital and Communications division as we continue to grow and embed the new Customer Service cluster. You will play a pivotal role in supporting the Executive Director by delivering efficient and...


  • Sydney, Australia Eileen Carter Recruitment Full time

    **Customer Service Executive** I am recruiting a permanent Customer Service Executive for an industry leading brand. Located in a fantastic city building which offers complimentary pilates, HIIT, yoga, barre, trx and meditation classes each week and surrounded by cafes and restaurants, this is definitely the place to be! This is a supportive, friendly and...


  • Sydney, Australia Six Degrees Executive Full time

    Location: - Sydney- Job Type: - Permanent- Salary: - Competitive Salary + Super + Car- Contact: - James Jamieson**Our Client** is a leading global manufacturer in the heavy vehicle industry, supplying a range of products to a wide range of companies. They are looking to bring on a Customer Service Manager with a track record of driving best practice and...


  • Sydney, Australia Rentokil Initial Full time

    At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. We are looking for an experienced Customer Service Executive to join our team based in Lidcombe...

  • Director Operations

    4 weeks ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...


  • Sydney, Australia Hatch Full time

    ** This role is at TPG Telecom (not for Hatch)** Hatch is supporting TPG Telecom to find a great Customer Service Executive to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like TPG Telecom. **About the role at TPG...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Be part of a brand-new leadership era within the Building Commission NSW** - Total remuneration range: $309,388 to $345,542 commensurate with experience - Parramatta (or McKell) and state - wide travel on occasion/ will be required. In office presence is required. **About the role** The Commission is the first of its type - It has a Building Minister and...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager Customer Engagement, Ongoing, Sydney** The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Client Services Officer, multiple temporary opportunities available, flexible working model including working both from home and our Sydney office.** Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service and problem solving? Are you looking to re-enter the workforce and wanting to...


  • Sydney, Australia HOLT EXECUTIVE Full time

    New South Wales, Sydney, Australia - $140000 - $160000 per annum, Benefits: Annual Bonus + Pension + Benefits - Permanent - V-32073 Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer - Medical Suites** - Fulltime ongoing role based in Darlinghurst (in-office role - 5 days per week) - Clerk grade 3/4 Salary ranging from $75,992 - $83,211 base per annum plus super - Closing date Wednesday 26th April 2023 (09:59AM) **About the Role**: ***The NSW Personal Injury Commission (Commission) is looking for a Customer...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    This is an opportunity to join the State Insurance Regulatory Authority (SIRA) as an Advisor, Information Services. **Benefits** - Fantastic ongoing clerk grade 7/8 opportunity. - Salary range: $101,947 - $112,849 + super and leave loading. - Flexible and hybrid working arrangements. - Excellent career and learning development opportunities and...


  • Sydney, Australia Morton Philips Full time

    20/2/2023 - **_Executive opportunity driving outcomes_** **_ _**: - **_Hybrid working arrangements_** **_ _**: - **_Lead excellence and innovation to create positive impact_** **_ _** **Executive Manager Services** - Reporting to the Chief Executive, and a key member of the Executive team, this is a rare opportunity to improve the wellbeing of vulnerable...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **IT Service Delivery Manager** Are you based in SYDNEY, LITHGOW, BATHURST, GOSFORD, MAITLAND or across Regional NSW? The Department of Customer Service is looking for a Manager, Service Desk to join our growing team! **Benefits**: - Fantastic ongoing clerk grade 11/12 opportunity. - Salary range: $134,411 - $155,445 + super, commensurate with...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Client Services Officer, multiple temporary opportunities available, flexible working model including working both from home and our Sydney office.** Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service and problem solving? Are you looking to re-enter the workforce and wanting to...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...


  • Sydney, Australia Rentokil Initial Full time

    We are looking for a Customer Care Executive to join our team in Sydney on a permanent full-time basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence. **The core...


  • Sydney, Australia Xe Full time

    As a Client Services Executive at Xe, you will be responsible for working closely with our clients to provide them with the best possible currency exchange and international payment services. At Xe, we value our customers above all else, and as a Client Services Executive, you will play a key role in ensuring that every client receives excellent service and...


  • North Sydney, Australia InMoment Pty Ltd Full time

    **Client Success Executive** **YOUR OPPORTUNITY** Do you want to work in tech and help clients improve their customer experience? Here’s an opportunity to work with the leading agency in the industry, who have a track record of helping businesses transform around experience improvements. **WHO WE ARE** At InMoment, we have a saying:...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Dispute Services - Grade 11/12** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Dispute Services to join the Medical Services team! **Benefits**: - Fulltime ongoing role based in Sydney CBD - Grade 11/12; Salary package ranging from $134,411 - $155,445 per annum plus...