Client Housing Manager

5 months ago

Williams Landing, Australia Permalink Support Services Full time

**THE ORGANISATION**

Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.

Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and expanding its care services with more than 500 Support Workers & Clients to date.

**The Role**

The Client Housing Manager is one of the most important executives at Permalink Support Services, and their primary responsibilities include client intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between the client, support coordinator/stakeholders with our administration teams.

**Benefits & Culture**
- Working in an environment with defined management structures and processes, where Client Housing Management is a highly valued team member
- Employee allowances
- Monthly employee events, functions, and activities
- Long Service Leave
- Employee Assistance Program
- You will have the ability to have a broad remit and be influential across the organisation.
- Variety of learning and professional development opportunities
- Opportunity to transition into a Full - time role after 6 months of continuous performance

**POSITION RESPONSIBILITIES**:

- Responsible for initiating client intake, setup of housing plans, weekly budget and providing each client a weekly 3hr service engagement to seek appropriate housing.
- Attend to high profile clients and severe complex cases in search of private rental, community housing or short-term accommodation.
- Organise with client’s weekly private property searches and book inspection appointments
- Responsible for connecting with clients weekly via a call and sending confirmation messages for inspection bookings, lease approvals and any other communications necessary.
- Working in a multi-disciplinary team including Client Services managers, clients, support coordinators and external stakeholders to sustain tenancies.
- Experience or capacity dealing with people who have experienced homelessness.
- Capacity dealing with complex and challenging clients with an ability to engage clients to create a budget and seek appropriate housing in a timely manner.
- Highly Skilled in managing disputes/complaints and/or breaches in accordance with The Residential Tenancies Act, HCA policies and Victorian Civil and Administrative Tribunal (VCAT).
- Highly developed written and oral communication skills and relationship management skills.
- Well-developed organisational skills including the ability to manage competing priorities.
- Demonstrated experience working in a fast-paced environment and works well under pressure
- A team player who can work as a part of a team while also having the capacity to function autonomously.
- Knowledge and experience in the use of Microsoft Office programmers and the capacity to use/ learn new systems/databases such as housing management databases.
- Provide strong leadership and direction for staff within the department, ensuring a high level of service delivery, professional development, and workplace culture.
- Ensure quality in service delivery to clients

**ELECTION CRITERIA**
- Tertiary or diploma qualifications in in a Health or Human Service-related field
- Customer service skills and problem - solving capability, particularly in customer relations and building organisational capability applied within a disability and National Insurance Disability Scheme service framework.
- Demonstrated understanding of mental health, autism, and disability service standards.
- A good understanding and knowledge of customer relations and NDIS frameworks and have the ability to build and manage relationships with customers/participants and their employees.
- A broad range of influencing skills, experience with producing high quality and effective written communication with the ability to develop and maintain relationships with a diverse set of support coordinators, support workers and administration staff.
- Strong interpersonal skills including the ability to communicate effectively with a range of people and in a variety of situations.
- Computer skills including experience with Microsoft Office, and the ability to adapt to new in-house systems.
- Flexibility to work reasonable additional hours to fulfil the scope of the role.
- Current drivers’ licence
- Current Police Check
- Current Working with Children Check
- COVID-19 Vaccination Certificate

Onsite compliances to be completed during induction include:

- NDIS Worker Screener Check
- COVID-19 Infection Control Training
- NDIS Module Certificate

**OUR VISION**

Our vision is to be a valued partner in creating positive changes to enable all people with a disability to be respected equally and reach their full potentials to live a prosperous

  • Real Estate Agent

    3 months ago

    Williams Landing, Australia Real Estate Full time

    **Are you ready to take on a challenge and kick start your Real Estate Career!** Do you thrive in a dynamic environment and have a knack for helping clients find their dream properties? If so, we want you to join our team at Top Realtors in Williams Landing. This is a fast-paced role, in a fun, friendly environment. This is a fantastic opportunity to get...

  • Property Manager

    5 months ago

    Williams Landing, Australia Link-Talent Full time

    We have exciting opportunities for Property Managers in the Western suburbs! If you're seeking a fresh start, look no further. As a Property Manager, you'll have the chance to work with a diverse range of clients and properties, showcasing your expertise in the real estate industry. We're seeking passionate individuals who thrive in fast-paced environments...

  • Property Manager

    5 months ago

    Williams Landing, Australia Link Talent Full time

    Link Talent have exciting opportunities for Property Managers in the Western suburbs! If you're seeking a fresh start, look no further. As a Property Manager, you'll have the chance to work with a diverse range of clients and properties, showcasing your expertise in the real estate industry. We're seeking passionate individuals who thrive in fast-paced...

  • Bdm - Marketing Agency

    2 months ago

    Williams Landing, Australia 21 Webs Full time

    **About Us** 21 Webs is a leading marketing agency specialising in in creative & marketing services. We are dedicated to delivering innovative solutions and outstanding results for our clients. We are seeking a proactive and driven Business Development Manager to join our team and help us expand our client base. **Job Summary** The Business Development...

  • Administrative Assistant

    5 months ago

    Williams Landing, Australia Positive Mind Hub Full time

    **Job Description - Part-Time Receptionist / Admin Assistant (Psychology Private Practice)** **About Us**: Welcome to our private practice in Williams Landing! We're a vibrant and growing team of psychologist dedicated to supporting clients of all ages, with a special focus on children, adolescents, and their families, helping them achieve their life goals....

  • Office Administration Officer

    5 months ago

    Williams Landing, Australia Jinding Full time

    **Introduction**: Who we are... VICPROP, founded in 2013, is on a mission to revolutionise the way the world perceives the sales profession in the real estate industry. We offer an extensive range of services, including residential sales, leasing & property management, project marketing, commercial sales, and development consultation. Our dedicated team of...

  • Carpenter

    3 weeks ago

    Williams Landing, Australia Target Business Services Full time

    Target Business ServicesPosition:                                 Full Time – PermanentLocation:                              Shop 18/100 Overton Rd, Williams Landing VIC 3027Salary:                                    $74,000 Plus 11.5% SuperannuationOur...

  • Sales Assistant

    5 months ago

    Williams Landing, Australia Jinding Full time

    **Introduction**: Established in 2013, VICPROP offers a vast range of services including residential sales, leasing & property management, project marketing, commercial sales, and development consultation. Our experienced team of professionals combined with our local and global networks allows us to deliver a real estate experience that is second to none. We...

  • Leasing Consultant

    5 months ago

    Williams Landing, Australia Jinding Full time

    **Introduction**: **Key Responsibilities**: - Conducting property inspections and showcasing properties to potential tenants- Building and maintaining positive relationships with landlords and tenants - Ensuring all leasing documentation and contracts are accurately prepared and processed - Collaborating with the team to achieve leasing targets and...

  • Client Services Coordinator

    5 months ago

    Edens Landing, Australia Southern Cross Care QLD Full time

    Competitive salary package + Not for Profit Salary Sacrifice - Great team working together to make a difference - Supportive organisation/Great staff culture **_Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other_** - Southern Cross Care QLD has an exciting opportunity for a...

  • Disability Support Worker

    5 months ago

    Williams Landing, Australia 9D Care Full time

    **9D Care** offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to...

  • Dairy Farm Positions

    5 months ago

    Williams Landing, Australia Caguioa Enterprises Pty Ltd Full time

    On behalf of our client, Caguioa Enterprise Pty Ltd is seeking for Dairy Farmer, Agricultural Technician and Dairy Cattle Farm Operator that will join a team in a dairy farm located in regional Victoria. Positions Available: Dairy Farm Positions 1. Dairy Farmers - Applicants must have at least a Bachelor’s degree or 5 years of relevant experience. 2....

  • Dairy Farm Positions

    5 months ago

    Williams Landing, Australia Caguioa Enterprise Pty Ltd Full time

    On behalf of our client, Caguioa Enterprise Pty Ltd is seeking applicants for an Agricultural Technicians, Dairy Farmers, Senior Dairy Cattle Farm Operator and Dairy Cattle Farm Operator position to join their team located in Regional Victoria. Positions Available: Dairy Farm Positions 1. Dairy Farmers Applicants must have at least a Bachelor’s Degree or...

  • Creative Director for Innovative Marketing Solutions

    1 week ago

    Williams Landing, Victoria, Australia Target Full time

    Target Creative and Marketing TeamWe are seeking an experienced Creative Director to join our team at Target, a leading Australian retailer. As a key member of our Creative and Marketing Team, you will be responsible for delivering high-quality creative solutions that meet our brand guidelines and customer expectations.Key ResponsibilitiesDevelop and execute...

  • Dairy Farm Positions

    5 months ago

    Williams Landing, Australia Caguioa Enterprises Pty Ltd Full time

    On behalf of our client, Caguioa Enterprise Pty Ltd is seeking applicants for an Agricultural Technicians, Dairy Farmers, Senior Dairy Cattle Farm Operator and Dairy Cattle Farm Operator position to join their team located in Regional Victoria. Positions Available: Dairy Farm Positions 1. Dairy Farmers - Applicants must have at least a Bachelor’s Degree...

  • Dairy Farm Positions

    5 months ago

    Williams Landing, Australia Caguioa Enterprise Pty Full time

    On behalf of our client, Caguioa Enterprise Pty Ltd is seeking applicants for various positions for permanent full-time positions to join their team. Positions Available: Dairy Farm Positions 1. Dairy Farmer Applicants must have at least a Bachelor’s Degree or 5 years of relevant experience. 2. Agricultural/Dairy Technician Applicants must have at least...

  • Designer/Art Director

    4 months ago

    Williams Landing, Australia Target Full time

    Who are We? At Target, we’re getting back to what we’re famous for - real quality, that’s really affordable. We’re making products that stand up to the test of everyday life, at prices that don’t cost the earth.  We’re making mums happy. Kids smile. Family life, that little bit easier. We’re making sure every Australian can enjoy our...