Ict Service Desk Support Advisor

2 weeks ago

Hobart, Australia Modis Full time

One of our largest federal clients is in need of an **ICT Service Desk Support Advisor** to offer excellent customer service and support personnel by providing various ICT services, which include handling both first and second-level support for the client's Standard Operating Environment.
- Contract length: 12 months + 2 x 12 months extensions available
- Location: Castray Esplanade, Hobart

**Working as part of a dynamic ICT environment, the specified personnel is required, but not limited to manage and deliver services such as**:

- Provide first and second level support for the client's hardware and software standard.
- Provide the primary communication point between department head office and station personnel and the rest of the ICT team.
- Ensuring that all issues are managed appropriately through the service desks system.
- Maintain client's software catalogue and IT asset inventory through the Microsoft System Centre Software Suite.
- Administer identity management and security within the client's Microsoft Active Directory.
- Maintain technical and customer support documentation.
- May have the opportunity to participate in Antarctic visits and voyages.

**On occasions be required to**:

- Work extended/unusual hours.
- Always be sensitive to IT security, privacy and security issues.

**Selection Criteria**

**Essential criteria**
- Understanding and demonstrating a commitment to the APS values and code of conduct including personal attributes consistent with the departments organizational core values including:

- Being flexible, innovative and customer focused.
- Being a team player.
- Balancing accountability and risk management.
- Being results/outcomes focused with an outlook of continual improvement and safety first.
- Having a commitment to customer excellence.
- Demonstrated knowledge and relevant experience in all areas of IT helpdesk operations including the provisioning and management of standard operating environments, user accounts management, information security practices, telephony/VOIP services and business continuity.
- Communicate effectively and follow instructions, with the ability to identify and raise initiatives and opportunities to meet and improve end-user outcomes. Building and supporting effective client relationships, case escalation and stakeholder liaison and training.
- Effectively prioritize workloads and self-manage time as part of a team-based environment. Including elective opportunities to assist with on-call work where and as required.

**Desirable criteria**
- ITIL v4 certification.
- Information Technology certificate IV or above (or equivalent experience).
- CISCO CCNA certification (desirable but not mandatory).

**Joining Akkodis**
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Associate gatherings events
- AKKODIS SME meet ups/information sessions.
- EAP Support Program
- Dedicated Account Management support team

**About Us**

Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services, and Industrial Manufacturing.

**Privacy

  • Service Advisor

    2 hours ago

    Hobart, Australia Axia Recruitment Full time

    **About this role** Axia Recruitment are a recruitment agency who specialise in recruiting business support and finance roles within Tasmania We are proud to be partnering with Cooper Automotive in the search for their new Service Advisor for their Hobart workshop. Ideally, you will have experience as an Administration Manager previously, or are...

  • Assistant Director, Digital and Data Services

    3 days ago

    Hobart, Australia Tasmanian Government Full time

    Department of Natural Resources and Environment Tasmania Strategy and Business Services Business Services Applications must be submitted by Sunday 17 March, 2024 11:55 PM **Position details**: **Applications close**: - Sunday 17 March, 2024 11:55 PM AEST**Award/Classification**: - Tasmanian State Service Award - General Stream Band 8**Salary**: -...

  • Ict System Analyst

    22 hours ago

    Hobart, Australia Savvy Digitech Full time

    Savvy DigiTech, a small business located in Hobart, Tasmania, is seeking a proactive and independent IT Assistant with expertise in ICT System Analysis. As our IT Assistant, you will play a crucial role in ensuring the smooth functioning of our digital systems and providing technical support. **Responsibilities**: - Collaborate with team members to...

  • Client Advisor

    6 days ago

    Hobart, Australia Kieser Full time

    Company Description **Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.** Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for...

  • Client Advisor

    Found in: Talent AU C2 - 2 weeks ago

    Hobart, Australia Kieser Australia Full time

    Company DescriptionKieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists. Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor.  This is a concierge customer service role suitable for...

  • Systems and Training Project Officer

    5 days ago

    Hobart, Australia Tasmanian Government Full time

    **Systems and Training Project Officer (424558)**: Department of State Growth Business Services ICT & Spatial Services Applications must be submitted by Sunday 04 June, 2023 11:55 PM **Position details**: **Applications close**: - Sunday 4 June, 2023 11:55 PM AEST**Award/Classification**: - Tasmanian State Service Award - General Stream Band...

  • Advisor - Policy and People Development

    5 days ago

    Hobart, Australia Tasmanian Government Full time

    Department of Health Human Resources HR Policy & People Devt Applications must be submitted by Monday 12 February, 2024 11:55 PM **Position details**: **Applications close**: - Monday 12 February, 2024 11:55 PM AEST**Award/Classification**: - Health and Human Services (Tasmanian State Service) Award, General Stream, Band 5**Employment type**: - Full...

  • Safety Advisor

    22 hours ago

    Hobart, Australia UGL Limited Full time

    Whatever the challenge, it’s a chance to connect clients with our people, process and technical excellence. You will work on diverse and exciting projects and shape the way we evolve, adapt and transform our industries. This opportunity will see you lead a large project that will bring significant change to our client’s business. **TasWater** The...

  • HR Advisor

    2 hours ago

    Hobart, Australia McConnell Dowell Full time

    **So you've listened to some of our people talk about working with us**,** and you're ready to join a company that appreciates the unique capabilities and perspectives of each employee, and which values the safety and well-being of its people and the environment. Great. Check out our many opportunities below.** Important notes: **HR Advisor**: -...

  • Casual Customer Advisor

    1 week ago

    Hobart, Australia National Australia Bank Full time

    Casual Customer Advisor - Hobart Tas **Casual Customer Advisor - Hobart Tas** **Job no**: 793123 **Business unit**: Personal Banking **Primary position location**: 76 Liverpool St, Hobart, TAS **Work type**: Casual **Region**: TAS- Hobart region - **Hobart Location**: - **Casual Role**: - **Make a genuine difference through the work you do**: -...

  • Aged Care

    Found in: Talent AU C2 - 2 weeks ago

    Hobart, Australia Healthcarelink Support Full time

    Our client is an aged care service provider including residential care, community care and independent living housing options. They are committed to excellence in all aspects of our care and services. This client has multiple Part Time roles in two locations within 30 mins of Hobart. They are seeking enthusiastic, flexible and self-motivated Registered...

  • Casual Customer Advisor

    1 week ago

    Hobart, Australia National Australia Bank Full time

    **Casual Customer Advisor - Hobart Tas** **Job no**: 793123 **Business unit**: Personal Banking **Primary position location**: 76 Liverpool St, Hobart, TAS **Work type**: Casual **Region**: TAS- Hobart region - **Hobart Location**: - **Casual Role**: - **Make a genuine difference through the work you do**: - **Learning is a daily part of the...

  • Registered Nurse

    Found in: Talent AU C2 - 2 weeks ago

    Hobart, Australia Healthcarelink Support Full time

    Compassion, Honesty, Respect , Integrity, Service, Truth form the Values of our Community and Aged care client in Hobart.This client has multiple roles in two locations within 30 mins of Hobart who are able to take (9) shifts per fortnight or more including residential care, community care and independent living housing options.They are seeking enthusiastic,...

  • Registration Advisor, Hobart

    2 hours ago

    Hobart, Australia Tesla Full time

    What to Expect - At Tesla, our Tesla Advisors consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the...

  • Customer Service Advisor

    Found in: Talent AU C2 - 2 weeks ago

    Hobart, Australia TPG Telecom Full time

    Role Purpose & Environment  As a Customer Service Advisor in our Vodafone Social Media Team, you will act as the voice of our brand across Vodafone’s social media channels. You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet, or comment will be different, and you’ll have...

  • Speech Therapist

    Found in: Talent AU C2 - 2 weeks ago

    Hobart, Australia HealthcareLink Support Full time

    Job title: FT/PT Speech Pathologist - Private Practice - Hobart, TASWorking Hours: FT/PT, 38hrs/weekSalary: Fantastic rates on offer depending on your experience + super + allowanceLocation: HobartRoles & Responsibilities:Our client is one of Australia’s leading Allied Health Companies. With studios’ across Australia, they are able to provide...

  • Casual Customer Advisor 1 Leave

    22 hours ago

    Hobart, Australia NAB - National Australia Bank Full time

    **Work type**: Casual **Location**: TAS- Hobart region - **Make a genuine difference through the work you do**: - **Keep your work/life balance in this casual role**: - **Support your local community and work in an inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more...

  • Mac - Retail Advisor - Hobart - Parttime

    22 hours ago

    Hobart, Australia Estée Lauder Companies Singapore Full time

    **MAC - Retail Advisor - Hobart - Parttime**: - Hobart, Australia; Australia - Retail - Store - 231534 - MAC **Job Description**: **Position Summary**: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for...

  • Advisor, Organisational Design

    22 hours ago

    Hobart, Australia Tasmanian Government Full time

    Department of Justice Corporate, Strategy & Governance Human Resources Applications must be submitted by Sunday 26 November, 2023 11:55 PM **Position details**: **Applications close**: - Sunday 26 November, 2023 11:55 PM AEST**Award/Classification**: - Tasmanian State Service Award - General Stream Band 4**Salary**: - $78,246.00 to $90,062.00 pro...

  • Social Media Advisor

    Found in: Talent AU C2 - 2 weeks ago

    Hobart, Australia Tpg Telecom Full time

    Role Purpose & Environment As a Customer Service Advisor in our Vodafone Social Media Team, you will act as the voice of our brand across Vodafone’s social media channels.  You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet, or comment will be different, and you’ll have the...