Cafe Manager

The Feathers Hotel, renowned for its historic charm and exceptional service, is seeking a dynamic and experienced **Cafe Manager** to lead the team and drive the **Pavilion Cafe** to the next level. Nestled in the heart of eastern suburbs, The Feathers Hotel has been a landmark destination for locals and visitors alike. If you have a passion for hospitality, a flair for managing a bustling cafe, and a commitment to delivering outstanding customer experiences, we want to hear from you.

**ABOUT YOU**
We are looking for someone with a friendly, outgoing, and enthusiastic personality. Someone who is a natural leader with great attention to detail, outstanding organisational skills, business acumen, and an engaging communicator. This role requires someone who leads by example and aims for continuous improvement.

A passion for customer service and proven experience in a similar role with the ability to motivate staff to perform well.
- Proven experience and leadership skills in managing effective teams across food and beverage service
- Excellent interpersonal skills, communication, and time management skills
- Professional and approachable personality
- A hands-on leadership style and team player attitude
- Ability to accept significant levels of responsibility and accountability
- Extensive knowledge and interest in food, wine, spirit, and beers
- Coffee knowledge and experience as a Barista in a fast-paced high-quality environment
- Ability to train, develop, and motivate your team in a positive and energetic manner
- Strong decision-making skills with an understanding of strategic business issues, such as rostering and business development with enthusiasm to learn
- Responsible Service of Alcohol (essential)
- First Aid & Mental Health First Aid (preferred)
- Responsible Persons Badge (preferred)
- Proven experience in cafe or restaurant management, preferably in a similar upscale or boutique setting.
- Familiarity with relevant food and work health and safety regulations.
- A bachelor's degree or formal qualification in Hospitality Management or a related field is a plus.

**ABOUT THE JOB**

Working alongside the Head Chef and reporting to the Venue Manager, you will enjoy a dynamic and responsible role. Working closely with other Department Managers you will continue to push the venue to greater success. Flexibility to work 40-45 hours per week over a 7-day roster including Public Holidays is essential. This role requires a majority of day shifts with occasional evening work for functions as required.
- ** Operational Leadership**: Manage day-to-day operations of the Pavilion Cafe, including staff scheduling, inventory management, and quality control. Delivering superior and consistent service to maximize the customer experience. Managing all customer interactions with the utmost professionalism.
- ** Team Management**: Recruit, train, and supervise cafe staff to deliver exceptional customer service. Foster a positive and collaborative work environment. Carry out performance management procedures as required.
- ** Customer Service Excellence**: Uphold The Feathers Hotel's commitment to outstanding customer experiences. Address customer inquiries and feedback promptly and professionally.
- ** Product Offering**: Collaborate with the chef to develop and have knowledge of the cafe menu and dietary requirements, ensuring a diverse and appealing selection of food and beverages.
- ** Budget Management**: Work within budgetary constraints, monitor expenses, and implement cost-control measures to achieve financial targets.
- ** Marketing and Promotions**: Develop and implement strategies to drive cafe traffic, including promotions, events, and marketing initiatives. Ability to achieve required wage budgets through effective rostering and KPI requirements without impacting the quality of food, service, or hygiene
- ** Compliance**: Ensure compliance with health and safety regulations, food safety standards, and licensing requirements. Upholding and maintaining the highest standard of FOH and BOH hygiene and presentation.

**ABOUT US & **THE PERKS**

Come and join us at the Feathers Hotel, part of Matthews Hospitality Group, a pioneering South Australian family business with over 80 years of history. Our core philosophy is making others feel good, feels great

We stand by our values of empowering others, operating with honesty and integrity, showing respect and compassion, showing up for success, and upholding professional standards.

We aim to be an employer of choice in the industry and do all that we can to support and inspire our people.
- Base salary of $70,700 plus superannuation
- Meal account
- Salary packaging and sacrificing options
- Gym discounts
- Bupa Private Health Discount
- Discounts at our group of hotels

**APPLYING**
Please have your resume and cover letter ready to upload with your references listed

Please note: Only local applicants will be considered with unrestricted working rights.

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