Outbound Sales Agent

1 month ago

Melbourne, Australia Advance Careers Full time

Work in the fast growing world of renewable energy
- Located in the heart of the CBD
- Great company culture & employee benefits

About the business

Our client is a green tech energy retailer focusing on the small to medium-sized business market. Customer centricity and putting customer's needs first is at the core of everything they do.

About the role

Set in a beautiful office in the heart of Melbourne CBD, the role of Outbound Sales Agent is a critical part of the team that will drive cross sell, sales and retention goals. Such products include retail commercial energy, solar (including finance and PPAs and energy efficiency services. The role is responsible for engaging directly with customers to understand needs, deliver outstanding customer service and ensure that individual acquisition, renewal & cross sell targets are achieved.

**Responsibilities**:

- Management & delivery of cross sell campaigns via outbound calls (KPI 30-50 calls p/day)
- Achieving individual acquisition and renewal targets to achieve business goals
- Understanding customer needs and selling the right product
- Providing outstanding experience that leaves customers with confidence in their purchase decision

Reporting directly to the Internal Sales Manager, the role primarily focuses on achieving cross sell, individual acquisition and renewal targets, whilst maintaining outstanding customer experience outcomes.

About you
- Excellent communication skills: clear and effective verbal and written communication skills.
- Persuasion skills: ability to persuade potential customers to make a purchase.
- Active Listening skills: active listening skills to understand customer needs and concerns.
- Adaptability: ability to adjust their approach based on the customer’s needs and personality.
- Product knowledge: thorough understanding of the product or service they are selling.
- Effective time management: effective use of time to maximize sales opportunities.
- Organisation skills: ability to maintain accurate records and manage multiple tasks simultaneously.
- Self-motivator: strong drive to meet sales targets and continuously improve performance.
- Problem-solving: ability to handle objections and find solutions to customer issues.
- Customer service: commitment to providing excellent customer service and building long-term relationships with clients.
- Competitive base + uncapped commissions available on multiple product verticals.

What to do next

If you are a looking for a new challenge with a market leading company, then this is the one.

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