Aps 3 Client Service Centre Officers

3 weeks ago


Canberra, Australia face2face Recruitment Full time

**Closing Date**:5pm Thursday 23 March 2023

**face2face reference**:582247
**Location**:Canberra, ACT
**Hours**:full-time
**Contract length**:Until 30 June 2023 + 6 Month Extension (Pending Approval)
**Entry requirements**:Australian Citizen + National Police Check
**Pay range**:$52.81 - 62.72 p/h ex super

**About the role**:
This role provides consistent and accurate advice to industry in accordance with legislation and Procedures.

**Duties**
- Provide Administrative support as required, ensuring procedures and processes are current and in line with regulations.

**Required experience/skills**
- Demonstrated experience handling phone calls and working with KPIs

**Desirable experience/skills**
- Ability to follow procedures and produce accurate and detailed documents in accordance with established procedures with a high attention to detail and/or demonstrated ability to learn new procedures quickly.
- Experience in high volume contact/processing centre would be highly desirable.
- Demonstrated experience performing administrative support in a service focused environment with complex service offerings and processes and/or similar experience working in client services.
- Demonstrated experience in the use of web/data-based business systems, Microsoft Office Suite, RMS/TRIM and/or similar client managements systems.

**Hannah Hawkins**

**02 6199 5750**

APS



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