Data Entry

2 weeks ago

Homebush, Australia people2people Full time

**The Company**:
Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Service department based at the Sydney Olympic Park Office. The primary function of the role is to manage service parts and warranty, ensuring accurate support for customers. This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.

**Duties and Responsibilities**:

- Process 50% and 25% parts cost Peace of Mind (POM) warranty claims, including invoicing for payment and handling out-of-warranty (OOW) online job or direct payment warranty claims.
- Bi-monthly posting of warranty claims and processing PUMI approval requests.
- Generate monthly warranty reports to track and analyse warranty claim data.
- Manage spare parts stock allocation, handle change or cancellation requests for orders, and process non-chargeable (NCP)/free of charge (FOC) orders for external/end customers.

**About YOU**:

- Degree of diploma in related field desired
- Ideally 2 years within spare parts and warranty administration function.
- Advanced excel skills
- Strong verbal and written communication skills
- Strong communication skills and excellent phone manner.
- Highly motivated and proactive
- Ability to build and maintain long term business relationships
- Strong organisational & priority management skills
- Problem solving & conflict resolution skills.
- Able to cope with high pressure, high volume work environment.
- Able to meet tight deadlines.

**What’s in it for you?**
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking and close to public transport

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