Participant Experience Officer

2 weeks ago

Tweed Heads, Australia Northern Rivers Social Development Council Full time

**Participant Experience Officer**:

- Posted: 22/03/2024- Closing Date: 05/04/2024- Job Type: Permanent - Full Time- Location: Tweed Heads- Job Category: Community Services & DevelopmentEmbarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in regional Australia, with a history spanning over 47 years. Your role within our LAC Participant Experience Team contact centre will allow you to:

- support the participant journey, from contact to connections, appointments to accessibility.
- ensure that people feel valued and responded to in a timely manner.

This role is a participant experience setting. Here’s how it will help transform your career:

- Gain valuable experience in delivering frontline support across regional NSW in a centralised phone based role
- Broaden your skill set through diverse and meaningful work in supporting people with disability

At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.

Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn’t just a workplace; it’s a community. Here, we believe in inclusivity, integrity, and learning. Why you’ll like working with us:

- Your voice will be valued and heard in our mission to support positive social change
- You’ll be part of a supportive, diverse, and inclusive environment where we celebrate individuality
- We prioritise your wellbeing, with benefits such as External Supervision, flexible working options
- Enjoy delivering exceptional customer service, providing relevant assistance and information in a timely manner
- Communicate effectively by listening, showing appropriate empathy and adapting your communication style to suit the situation
- Be confident in a variety of computer software and equipment to quickly and accurately complete tasks under time pressure (often while multi-tasking)
- Work with speed and accuracy within established procedures and
- Contribute positively to team culture and be able to adapt readily to changing needs in a fast-paced environment.

**We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+. Our amazing team makes our workplace special.**

Social Futures is an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.

**How to Apply**:
**Applications close **_Friday 5 April_**

For more information about Social Futures please visit our website:
For further information, please contact **_Brooke Whitaker_** on** **_0409 829 833_**.**

**_Please note: Any advertisements or recommended videos which appear after our clip are generated by YouTube and Social Futures does not have control over what ads are displayed._

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