Customer Experience Officer

2 weeks ago

Tweed Heads, Australia Northern Rivers Social Development Council Full time

**Customer Experience Officer**:

- Posted: 17/11/2023- Closing Date: 04/12/2023- Job Type: Contract- Location: Lismore or Tweed heads- Job Category: Community Services & Development**Social Futures is expanding our Customer Experience team**

Embarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in regional Australia, with a history spanning over 47 years. Your role within our dedicated Customer Experience team will offer you the opportunity to:

- Showcase your excellent customer service skills in person and by phone
- Share information on our programs with community and stakeholders
- Support new customer enquiries and their referral pathways
- Provide additional administrative support to selected programs which can lead to career advancement

Joining us, you will provide an individualised response to participants in a manner which reflects Social Futures’ values of Inclusion, Integrity and Learning and that sensitively and appropriately meets the needs of a range of customers.

This role is a great opportunity to learn about community services and programs from the front line. Here’s how it will help transform your career:

- Gain valuable knowledge across four key service streams of children, youth and families; disability inclusion; housing and homelessness; and mental health and wellbeing.
- Expand your network by working with a broad range of specialist staff and stakeholders
- Broaden your customer service and administrative skills to include face to face, online and phone based service solutions.

**At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.**

Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn’t just a workplace; it’s a community.

Here, we believe in inclusivity, integrity, and learning. Why you’ll like working with us:

- Your voice will be valued and heard in our mission to support positive social change
- You’ll be part of a supportive, diverse, and inclusive environment where we celebrate individuality
- We prioritise your wellbeing, with benefits such as External Supervision, flexible working options
- Previous experience in a customer service role in a service organisation, with experience working with a diverse community including people who may present in distress.
- Experience in de-escalation techniques.
- Experience in using client records management systems.
- Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders.
- Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve a successful outcome.
- Ability to use technology to effectively undertake a wide range of administrative functions.

Social Futures is an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.

**How to Apply**:
**Applications close 9am Monday 04 December**

For more information about Social Futures please visit our website:
For further information, please contact **Linda Hayes **on** 0418 365 078.**

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