Participant Experience Officer

2 weeks ago

Tweed Heads, Australia Northern Rivers Social Development Council Full time

**Participant Experience Officer**:

- Posted: 10/03/2023- Closing Date: 23/03/2023- Job Type: Permanent - Full Time- Location: Tweed Heads- Job Category: Community Services & Development**_Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 47 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability._**

**About the Role**:
If you are passionate about supporting people with disability to achieve their goals, then a role with our LAC Participant Experience Team may help you achieve yours As a LAC Participant Experience Officer, you will work within our centralised and fully accessible South Tweed Heads office to support people with disability. This phone-based role provides full-service support to our Local Area Coordinators, NDIS participants and customers located across regional NSW. As such, your daily tasks will cover all aspects of the participant journey from contact to connections, and appointments to accessibility. This role is suited to individuals who enjoy and can easily adapt to a changing daily routine.

**Desired Skills and Experience**:

- Enjoy delivering exceptional customer service, providing relevant assistance and information in a timely manner;
- Communicate effectively by listening, showing appropriate empathy and adapting your communication style to suit the situation;
- Be confident in a variety of computer software and equipment to quickly and accurately complete tasks under time pressure (often while multi-tasking);
- Work with speed and accuracy within established procedures; and
- Contribute positively to team culture and be able to adapt readily to changing needs in a fast-paced environment.

**About Social Futures**:
Social Futures is an equal opportunity employer and will actively recruit our workforce from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.

**Our Benefits**:

- Generous Salary packaging options
- Staff Well-being Program
- Flexible working options
- Opportunity to bank additional days leave per year
- Access to ongoing Learning and Development
- Staff Recognition Program and Organisational Celebration Events
- Organisational paid Parental leave

**How to Apply**:
**Applications close** Friday 27th March**

For more information about Social Futures please visit our website:
For further information, please contact **_Rachel Hampshire_** on** **0400 189 502.

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