IT Operations Manager

2 weeks ago

Wetherill Park, Australia West Recruitment Full time

Circa $140k + Super
- Newly created role
- Autonomy to drive change
- Wetherill Park area - Parking onsite

**About Your New Employer**

West Technology is currently partnering with an Australian company that is a true market leader within its’ industry. This business has grown from modest beginnings to now operating with a national presence.

This business has earned a reputation for setting the industrywide ‘best practice’. Successfully operating for over 20 years, this company attributes its’ success to the team of skilled and committed employees who create a collaborative and fun work environment.

**About your new role**:
Due to sustained growth, an opening for an IT Operations Manager has been created. This role positioned as the 2IC to the National IT Manager and will oversee the daily operation of the IT function whilst providing leadership and direction to the IT team.

Some of the key tasks will include:

- Develop and implement IT processes with the aim of building structure and best practice into the IT department.
- Allocate IT resources and plan workloads to ensure that service levels are maintained.
- Provide technical expertise and operational guidance for complex issues and escalations with networks & infrastructure.
- Participate in the delivery of new projects such as ERP upgrades and new system roll outs.
- Develop and maintain strong working relationships with external vendors

**About You**

***
This is an exciting opportunity for a ‘hands on’ IT professional with proven leadership capabilities. The successful applicant has sound technical skills that may have been developed in an MSP environment or by working your way up through the corporate sector.

Other key attributes to your profile:

- Hold a computing Degree or comparable IT qualification.
- Will hold an ITIL certification or can demonstrate your understanding of how to operate within an ITIL environment.
- Can demonstrate experience implementing operating framework, process and controls that enable consistent service levels and transparency.
- Is proven at meeting / maintaining high SLA scores, ideally within a ServiceNow environment.
- You are a good communicator both written and verbally and build strong working relationships with your peers.
- Is a ‘hands on’ leader with experience supporting a business with 400 users across multiple sites.

**What is in it for you?**
- Up to $140k + Super (experience depending)
- Leadership opportunity - Autonomy to deliver change.
- Training and development courses provided by the business.
- 2IC to the National IT Manager
- Highly visible role
- Great team culture
- collaborative and friendly
- South West Sydney location - Parking onsite

*

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