Service Manager

2 weeks ago

Melbourne, Australia Mercy Health Full time

Location: Geelong, Melbourne, Melbourne | CBD, Melbourne | Eastern Metropolitan, Melbourne | Northern Metropolitan, Melbourne | Southern Metropolitan, Melbourne | Western Metropolitan, North East Region | Shepparton, North East Region | Albury/Wodonga, North West Region | Bendigo, South West Region | Colac-Otway, South West Region | Warrnambool, Western Region | Ballarat, Various

Job type: Full time

Organisation: Mercy Health

**Salary**: Salary not specified

Occupation: Aged Care

Reference: 18572

**ABOUT THE ROLE**:
Our Lady Mercy Place Harris Park is opening in the first half of 2023. We are seeking a Service Manager who will support the commissioning of the home and ongoing overall accountability for the home.

As an ageing community, it is becoming increasingly difficult to care for the sick and frail at home. The newly developed site, Our Lady Mercy Place Harris Park will enable us to better care for and support our seniors and to keep them close within the community, near to their families, their people and their church.

As the Service Manager for Our Lady Mercy Place Harris Park, you will be an active leader of the home and community where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.

You will lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident.

You will liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities.

This is an exciting and rewarding opportunity for an experienced Service Manager or Facility Manager to play a key role in supporting out elderly, their families, our staff and the community.

**ABOUT YOU**:
You are a values driven manager, who strives for excellence and ultimately drives positive customer experience and embraces a culturally diverse workforce.
- Strong HR and people management skills including staff leadership and development, succession planning and experience in change management.
- High level of communication and interpersonal skills with proven ability to engage residents, families, the community and both internal and external stakeholders.
- Business acumen (i.e. budgets, efficient rostering, occupancy) and aged care knowledge relating to funding, accreditation and expected aged care standards.
- The ability to unite and lead a team that is focused on high performance in a values-driven culture.
- Demonstrated understanding of person-centred care and ability to work in a team environment
- Current AHPRA registration as a Registered Nurse desirable, not essential

**ABOUT US**:
Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Katarina Elezovic, Head of Talent

Agencies need not send applicants as we are managing all recruitment directly. Mercy Health will not accept any unsolicited resumes from recruitment agencies.

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