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Customer Manager

1 month ago

North Rocks, Australia Unilever Full time

**Who we are?**

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team

At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. The **Customer Manager Petrol & Convenience** role is designed to be fully functional in the 4-Day work week trial.

**Job Summary**

The **Customer Manager Petrol & Convenience **primary responsibility is to grow the Ice Cream category at Customer, whilst managing and maintaining positive relationships with customers. The Customer Manager will be the main point of contact for customers and work closely with internal business partners (Category, Distribution, Marketing, Supply Chain) to meet customer needs and achieve business objectives. The role will involve using Data to address Category opportunities.

The Customer Manager will report into the Head of P&C and will be targeted on KPIS including but not limited to turnover, profitability, trade spend and market share. The role will be part of the Out Of Home IC Team (OOH)

The Customer Manager will be responsible for Managing the overall Business Relationship between the Customer & Streets. **The skill & ability to use, mine and turn Data Insights into Actionable winning moments is key to role.**

**Role Responsibilities**:
***Customer Relationship Management for category Business Growth**
- Manage the overall Relationship between Ice Cream BU and Customer by landing and negotiating Trading Terms leading to annual Joint Business Plans development and execution.
- Drive Ice Cream Category Market Share growth ahead of competitors
- Be Accountable for Forecasting, Delivery of Sales Target (Gross Sales Value, Turnover, Gross Profit).
- Winning Range and merchandising reviews for their individual P&C Accounts working in collaboration with the Category Manager/Lead for Ice Cream.
- Ability to Utilize Trade Investment to grow Category in Customer.
- Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers, Marketing) & their external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts).
- Manage New Product Management and Execution with Customer (Speed to Market).

**Brand Availability & Order Management**
- Drive Distribution & OSA by coordinating with Distribution, Supply Chain and Category partners to ensure order processing, shipment and delivery based on agreed DIFOT & Planograms (POG).

**Brand Visibility & Execution**
- Developing and owning in-store activation in P&C Accounts (with Field Sales Team partners).
- Developing (with Category partners), executing, and delivering a price and promotional plan with their individual P&C Accounts.
- Learn, Develop, and manage Promotional Plans using the Internal tools provided (TPM, High Radius).
- Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, Distribution, Forecast changes etc.
- Developing, agreeing, and landing tactical Gap Filling Sales initiatives where appropriate.

**Customer Service System**
- Work with Customer Service Team to ensure customer service levels are adhered to & resolution of issues are managed timely and efficiently.
- Proactively seek feedback from customers to ensure satisfaction and identify areas for improvement.
- Ability to manage payment terms discussions with customers for cash management.
- Monitor inventory levels and work closely with customers to forecast demand and optimize order quantities.
- Proactively communicate any potential delays or changes in order status to customers, providing alternative solutions when necessary.

**Key Skills**:

- Relationship Building
- Negotiation Skills
- Bias for Action
- Attention to Detail
- Ability to “mine” Market data including Nielsen
- Confident Presenter
- Passion for Learning

**Does this sound like You?**
- 2+ ye