Despatcher/ Fleet Coordinator
5 months ago
**A role and company with purpose**:
- **Thriving culture, bright future**
We are Smartways. We are not just a logistics provider, we’re in the business of care. Smartways provides a range of bespoke logistics services and outsourced solutions for the medical and healthcare industry in Australia, providing time sensitive transport of medical equipment. We have successfully created a complete independent transport network that can service every hospital, clinic and laboratory in Australia and New Zealand.
Now a thriving team of 80, plus 300 dedicated drivers and sites servicing all of Australia and Zealand it’s an exciting time to join the team
**The role**:
We are seeking a Despatcher who will be responsible for ensuring that consignments are delivered on-time in-full on a daily basis.
This position is key to ensuring high levels of service are maintained and customer expectations are met. The Fleet Allocator will be energetic and passionate about their work and will champion Smartways’ position in the Healthcare Supply Chain, where we strive to deliver solutions that positively impact patient outcomes. You will be customer-focussed, a confident decision maker and a team player.
**You will**:
- Coodinate a fleet of both employee and contract drivers predominantly across the Newcastle/Hunter region, assisting Sydney when required, using Smartways’ technology and phone calls.
- Allocate jobs in a timely, efficient and equitable manner in order to meet delivery KPI’s.
- Respond to calls from the Smartways Customer Service teaM/Function regarding queries / service disruptions in a timely manner.
- Respond to calls from the Smartways Customer base and local clients regarding queries and bookings in a timely manner.
- Contribute towards non-conformance investigations.
- Ensure collection and cut-off times for road and air linehauls are met daily.
- Compliance with Australian chain of responsibility (CoR) laws.
- Monitoring driver GPS trackers.
- Evaluate next day volumes and plan accordingly.
- General hand for the warehouse, sometimes assisting with vehicle maintenance
**You will bring**:
- Experience working in a similar role (preferably with a national courier company).
- Strong communication skills and a pleasant phone manner.
- Pro-active approach to the task at hand
- Excellent planning skills and a strong geographical knowledge of Newcastle, Central Coast and North Coast.
- Experience with the regulations around storage, transport and handling of dangerous goods via air & road.
- Familiarity with Chain of Responsibility laws.
- Ability to work in a fast-paced and dynamic environment.
- You are naturally detail oriented, with a good head on your shoulders and sound judgement
If you don’t have all of these qualifications, that’s okay. We are an equal opportunity employer and encourage people of all backgrounds to apply.
Pay: From $50,000.00 per year
Application Question(s):
- What pay range would you be seeking?
Work Authorisation:
- Australia (preferred)
Work Location: In person
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