Customer Service

4 weeks ago


Sydney Western Suburbs, Australia u&u Recruitment Partners Full time

Do you excel at delivering exceptional customer service experiences? Are you passionate about leading and managing high-performance teams in the fast-paced world of logistics? If so, we have the perfect opportunity for you

About the Company

Highly reputable and well-known international manufacturing organisation based in Western Sydney is seeking an experienced Customer Service & Logistics Manager to lead and coordinate their contact centre. You will be responsible for managing resources, providing first-point customer contact, and enhancing business sustainability while fostering an engaging culture.

**Key Responsibilities**:
Lead a team of 40 + to ensure the organisation is rated as an industry leader in customer service, resource planning, complaint resolution, and delivery monitoring;
Manage order deliveries efficiently, handling allocations and re-allocations during breakdown situations;
Collaborate with leaders across divisions to align operational functions with company goals and objectives;
Develop strategies to improve customer relationships and continuously enhance service levels;
Stay informed of legislative policy changes to optimize the operating system;
Elevate consultant skills to meet evolving customer needs and deliver exceptional customer experiences;
Partner with supply chain teams to improve overall strategy and customer outcomes;
Prepare and analyse performance variances according to company requirements;
Build and maintain positive working relationships with team members, recognizing valuable efforts; and

Work at a national level with counterparts to drive better outcomes for the business.

About You

Extensive experience in Customer Service Management, Operations, or Supply Chain;
Tertiary qualifications in Business/Logistics are highly regarded;
Excellent written and verbal communication skills;
Strong organisational and prioritization abilities; and

Proven stakeholder management and relationship-building expertise.

About the Benefits

Make a tangible impact on a well-established international manufacturing business with a global market presence;
Free on-site parking;
Flexible work arrangement;
Career progression opportunities for ambitious individuals; and

Modern office space based in Western Sydney.

How to Apply

Please submit your resume in Word format only.

Elise Muscat.

SENIOR ASSOCIATE, BUSINESS SUPPORT

Get in touch
Call me on 02 8825 6612
Visit me at the Greater Western Sydney offices
Connect with me on LinkedIn


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