Industry Strategy Specialist

6 months ago


Sydney, Australia Hatch Full time

** This role is at TPG Telecom (not for Hatch)**

Hatch is supporting TPG Telecom to find a great Industry Strategy Specialist to join their Marketing team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like TPG Telecom.

**About the role at TPG Telecom**

The Industry Strategy Specialist works closely with the External Affairs team to support the Company’s public policy and regulatory agenda in partnership with other internal stakeholders, with a focus on economic regulation and matters impacting the broader telecommunications operating environment. The role supports internal stakeholders to assess and respond to policy and regulatory changes affecting the future growth of the Company. As well as engaging with industry groups to respond to and drive policy and legislative reform. It will also involve managing potential policy and regulatory inquiries and issues via direct engagement with regulatory agencies and other external stakeholders.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like TPG Telecom.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $90,000.00 per year


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